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Aura Not Playing Recordings

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    stuarth

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    Joined: Nov '24
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    I've owned an Aura for more than 2 years, and all has been well.

    Over the past few weeks, I am experiencing a recurring issue in which recordings on the hard drive do not play. This is NOT a recording failure (due to power outage or reception issues), as it occurs both for new recordings and for historical recordings that have previously been watched.

    On selecting the recording to play, a blank screen appears, with the timer bar showing the correct duration for the recording, but the timer marker does not advance beyond the 0;00 point, even if I press fast forward.

    I've unplugged the box and rebooted, but this did not help.

    Does anyone have any suggestions? I'm not sur if a factory reset would fix this, but I'd prefer not to lose my recordings if they might eventually be playable.

    Cheers

    | Mon 18 Nov 2024 14:29:11 #1 |
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    VitaminD

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    Is this happening for all recordings or just recent recordings?

    If you are watching live TV can you still pause rewind and play the broadcast programme.

    When selecting a recording and automatic playback does not happen if you press the Up arrow above OK on the remote
    do you get the thumbnails of the recorded programme and are they populated with images. Can you then press the Right arrow to advance and on doing so does the recording now start at that selected thumbnail.
    Or with the thumbnails on the screen press the Down arrow to see the onscreen controls do any of these work to start the recording or advance or rewind.

    When you do a full power cycle, long press on the Power button, select OK on screen, the Aura will power down wait until the LED has completely gone out, now unplug the Aura. Wait at least 5 minutes.
    Now power up and make sure the Aura goes through the full start up.
    Should start with HUMAX displayed on screen, then the Android coloured graphics followed by a white revolving circle which on mine takes about 3 to 5 minutes before you see a live tv picture.

    If you think you have exhausted all possibilities then a Factory Reset is probably the next thing to try.
    Your recordings will be preserved.

    Is the hard drive on your Aura nearly full if so this could be the problem I would recommend having at least 10% free
    for the live broadcast buffer and any Aura housekeeping.

    | Mon 18 Nov 2024 15:56:38 #2 |
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    stuarth

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    Many thanks, @vitaminD. Answers below:

    Is this happening for all recordings or just recent recordings?
    For all recordings. Now, even recordings that were part-way through viewing do not play, and cannot be moved forward/back

    If you are watching live TV can you still pause rewind and play the broadcast programme.
    Yes, this still works

    When selecting a recording and automatic playback does not happen if you press the Up arrow above OK on the remote
    do you get the thumbnails of the recorded programme and are they populated with images. Can you then press the Right arrow to advance and on doing so does the recording now start at that selected thumbnail.
    Nothing happens when I press the Up arrow

    Or with the thumbnails on the screen press the Down arrow to see the onscreen controls do any of these work to start the recording or advance or rewind.
    Thumbnails do not appear. On screen controls appear when the Down button is pressed, but these controls do not work when selected

    Hard drive is only 66% full. I will try the full power down next, as per your suggestion

    | Mon 18 Nov 2024 16:12:06 #3 |

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