islandman - 4 hours ago »
I found this forum last night and oh how I wish I'd know about it sooner.
It has to be said, when initially this happened, my thoughts were "oh, this might need a new tv or recording box. The plan was not to touch settings, but through a couple of posts out to two forums. How glad I did, when other people responded. I then decided to email Freesat Customer Service, this is my email:-
Hi. Yesterday and today 10th/11th Feb. I like many other users of Freesat, were more than concerned that programs being shown, were totally out of sync with those being advertised. This resulted in many people being able to record the programs they had set their recorder to record, or to reon impulse".
[i]Last evening, threads started to appear on the Forums of Martin Lewis's Money Saving Expert and Digital Spy. It became apparent that this problem was widespread and therefore nothing to do with an individuals appliances.
Some users highlighted that of late, some series recordings had episodes missing, many have experienced instances where recording commenced several minutes after transmission, leaving them with an incomplete program.
I'm sure you would agree that this is something users of Freesat didn't sign up for. Because Freesat failed to issue a statement on either of it's Facebook page, Twitter or indeed their own website, it lead to severe concern with people unsure if they should re-set their appliances.
Thankfully, as I pen these words, it appears the problem has been rectified.
What I would respectfully suggest is this, should you be aware of an issue within your system that could possibly have an impact on a user of Freesat, that you set up an explanation on your website which might allay fears of an individual thinking their appliance was at fault.
[i]I trust you will receive this email in the context in which it has been sent, as a constructive comment.
I do intend making it available to those forums that have relevant concerns.
Clearly it is all history now, but I am interested to see if they reply.
Thanks for getting in touch and sorry to hear about the issues experienced with your EPG listings over the weekend. We've discovered an issue with one of our third party broadcast systems that caused some listing errors and prevented scheduled recordings on some channels, but understand that these have now been resolved.
If your issues persist then please let us know, along with the make and model of your Freesat box and we'll do our best to help.