My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Hard drive issues

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    JamesB

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    As you'd expect, if the FreeSat box is "connected" to a FreeSat app, there must be some communication between the two whilst you're not using the box and/or on startup.

    There's a considerable amount of communication between box and servers to keep Showcase and the backwards EPG updated, regardless of whether the app is ever used or paired. Signing up for a myhumax.net account, and receiving a Reg Code, allows user-specific communication, such as recording requests or targeted recommendations/advertising. (Also perhaps including the use via the Humax portal of various social media apps?)

    When a box has been linked via app-pairing, breaking the pairing apparently breaks the Reg Code link and stops all targeted communication. If a box gets linked via the Humax Portal, maybe it's necessary to sign out of the humax.net account to break the link and stop the targeted communication. That might explain why some users get the fault without ever having downloaded the app.

    | Sun 3 Jan 2016 11:38:39 #101 |
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    REPASSAC

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    Billibob - 12 minutes ago  » 
    Thanks for the input this fits exactly with my suspicion that the problem is somehow induced by the app.

    While it is possible that a paired app is the root of the problem, it is also possible that the vastly increased number of boots provides may more chances of hitting a combination of circumstances that gives rise to the problem.

    Many, including myself, have the app installed on my phone but unpaired so it can be used as a remote with built in programme guide.

    Before the app became available I and others very, very occasionally came across the no recordings problem, however it would be fixed just with a standby cycle. My theory is that this behaviour has now changed to the serious problem mentioned in this thread.

    Hopefully Humax will find a solution soon.

    | Sun 3 Jan 2016 11:39:29 #102 |
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    JamesB

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    There's a considerable amount of communication between box and servers to keep Showcase and the backwards EPG updated, regardless of whether the app is ever used or paired. Signing up for a myhumax.net account, and receiving a Reg Code, allows user-specific communication, such as recording requests or targeted recommendations/advertising.

    Possibly relevant - a516digital article from Aug 2015:


    ...broadcasters keen to exploit targeted advertising on TV have approached UK regulator Ofcom to find out how offering targeted advertising will affect them from a regulatory point of view.

    On Tuesday, Ofcom responded by issuing new guidelines about the use of these new technologies, notably Sky's Ad Smart service, that allow broadcasters to replace adverts shown on a normal TV channel with alternative targeted advertisements delivered via the internet.

    Sky Ad Smart says it will select adverts based on "factors such as age, location, life style or even if they have a cat!" It obtains relevant customer data from Sky's customer database and information from consumer profile experts such as Experian. According to publicly available information from Sky, Ad Smart is available on all Sky channels, plus Lifetime, CI, Fox and National Geographic, but may soon expand to other broadcasters.

    Ofcom says that channels who have the ability to control which adverts go out to different users can do so under their current broadcast licences. But TV channels will need to keep recordings and a log of which adverts are being served to users and when they are being transmitted for compliance purposes. And broadcasters who want to use targeted advertising will need to write to Ofcom telling the regulator how they intend to produce recordings for whenever Ofcom or the Advertising Standards Agency want to investigate.

    Where broadcasters don't have control over which adverts go out during the ad breaks, then Ofcom says it's likely the targeted ad service will need to come under a new broadcast licence.


    http://www.a516digital.com/2015/08/targeted-adverts-on-tv-ofcom-issues-new.html

    Preparing to comply with these new guidelines may be necessitating changes from both Humax and Freesat, which could perhaps have led to this recent increase in fault reports?

    | Sun 3 Jan 2016 12:25:16 #103 |
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    zoots

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    i have been away for a week so there has been no activity on my HDR-1010S. Have been reading all the latest posts so thought I'd retry if the HDD would be recognised. I opened the freesat app on my iPhone and switched on HDR1010S, went into settings to unpair the app. It then advised to go into settings and format the HDD (which has never happened before) so I pressed OK and it formatted the HDD! I was totally surprised this happened. My HDR1010S is now working correctly and I can pause, rewind and record. The app also works to schedule recordings. So glad I waited and didn't waste money purchasing a new HDR-1100.

    | Sun 3 Jan 2016 13:06:49 #104 |
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    Billibob

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    JamesB - 1 hour ago  » 


    There's a considerable amount of communication between box and servers to keep Showcase and the backwards EPG updated, regardless of whether the app is ever used or paired. Signing up for a myhumax.net account, and receiving a Reg Code, allows user-specific communication, such as recording requests or targeted recommendations/advertising.

    Possibly relevant - a516digital article from Aug 2015:


    ...broadcasters keen to exploit targeted advertising on TV have approached UK regulator Ofcom to find out how offering targeted advertising will affect them from a regulatory point of view.
    On Tuesday, Ofcom responded by issuing new guidelines about the use of these new technologies, notably Sky's Ad Smart service, that allow broadcasters to replace adverts shown on a normal TV channel with alternative targeted advertisements delivered via the internet.
    Sky Ad Smart says it will select adverts based on "factors such as age, location, life style or even if they have a cat!" It obtains relevant customer data from Sky's customer database and information from consumer profile experts such as Experian. According to publicly available information from Sky, Ad Smart is available on all Sky channels, plus Lifetime, CI, Fox and National Geographic, but may soon expand to other broadcasters.
    Ofcom says that channels who have the ability to control which adverts go out to different users can do so under their current broadcast licences. But TV channels will need to keep recordings and a log of which adverts are being served to users and when they are being transmitted for compliance purposes. And broadcasters who want to use targeted advertising will need to write to Ofcom telling the regulator how they intend to produce recordings for whenever Ofcom or the Advertising Standards Agency want to investigate.
    Where broadcasters don't have control over which adverts go out during the ad breaks, then Ofcom says it's likely the targeted ad service will need to come under a new broadcast licence.

    http://www.a516digital.com/2015/08/targeted-adverts-on-tv-ofcom-issues-new.html
    Preparing to comply with these new guidelines may be necessitating changes from both Humax and Freesat, which could perhaps have led to this recent increase in fault reports?

    Very interesting as I mentioned in an earlier post my problems seemed to coincide with ITV Player updating to ITV Hub. I wonder?

    | Sun 3 Jan 2016 14:22:36 #105 |
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    JamesB

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    The new OFCOM Guidance (available at http://licensing.ofcom.org.uk/binaries/tv/Guidance_on_the_use_of_targeted_advertising_replacement.pdf) doesn't concern targeted ads inserted into VoD catchup streams such as those offered by the ITV Hub. The Guidance is about the insertion of targeted ads (delivered by IP) to replace the normal ads that form part of a linear broadcast programme slot on a commercial channel like ItTV.

    The question is whether modifying the broadcast by introducing variablle ads, might require changes to broadcasting licenses.

    OFCOM has decided no, provided the insertion of the ads is under the control of the channel, not (for instance) a platform operator such as Sky or, presumably, Freesat. So the platform operators and commercial broadcasters must be able to prove that all such inserts are under the control of the channel, though actually carried out by the platform operator.

    This is what (I speculate) could conceivably create a need for firmware/server changes which could lead to more frequent HDD problems related to box-server communication.

    | Sun 3 Jan 2016 15:10:58 #106 |
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    mikey101

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    JamesB - 5 hours ago  » 

    mikey101 - 18 hours ago  » 
    I mentioned earlier I've never downloaded the app, but also noticed for past year+ how the disc keeps 'firing up' every few minutes day and night

    Did you ever sign up for an account at myhumax.net?

    hmmm ... yes I may well have done at the time. I don't have anything to have this app on anyway since they don't do a windows phone app for this to my knowledge. I remember tho ... earlier this year I was 'selected' by freesat to send them some sort of user data - to do this I had to download a file on a flash drive and upload it onto the HUMAX 1010S ... needless to say I DIDN'T do this at the time. Maybe it's retribution for not following orders. So that kinda answers the question that I registered something somewhere. I can't believe that such an innocuous piece of kit that sits out the way under the tv it's whole life can cause so much waste of time! It's a good job HUMAX don't make phones, tablets, laptops ... and thanks to everyone for the advice / feedback. No thanks to HUMAX ...

    | Sun 3 Jan 2016 16:34:10 #107 |
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    JamesB

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    mikey101 - 45 minutes ago  » 

    JamesB - 5 hours ago  » 

    mikey101 - 18 hours ago  » 
    I mentioned earlier I've never downloaded the app, but also noticed for past year+ how the disc keeps 'firing up' every few minutes day and night

    Did you ever sign up for an account at myhumax.net?

    hmmm ... yes I may well have done at the time. I don't have anything to have this app on anyway since they don't do a windows phone app for this to my knowledge.

    I doubt if that would matter for registering on the Freesat/Humax websites.

    | Sun 3 Jan 2016 17:46:46 #108 |
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    westfiled1990

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    I spoke to Humax today after having the same issue with it not recognising the hard drive and saying I had no recordings. I was told they were looking into this issue as many customer's had now experienced it and I was to keep checking for a new update for the box. No date mentioned as to when, but it should be in the pipeline.

    I'm glad I rang because I nearly went ahead and bought a new one.

    | Mon 4 Jan 2016 15:27:27 #109 |
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    simonf1

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    Well after reading all the the latest comments here i checked my 1000s and still no Hard Drive recognized so i UN-paired the app from within the 1000s menu and then turned the box off for 10 mins and rebooted, but still no Hard Drive recognized, So i pulled the Hard Drive from the 1000s and put it in my PC but that does not see the Hard Drive either. Has this Humax box destroyed my Hard Drive?

    | Wed 6 Jan 2016 11:21:27 #110 |

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