My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Hard drive issues

(617 posts)
  1. cicobuff

    cicobuff

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    grahamlthompson - 5 months ago  » 

    AngusA - 18 minutes ago  » 
    Just another datapoint on the hard drive issue. My HDR-1000s suddenly lost all recordings and ability to record/pause TV in mid October. That situation remained the same for around 4 weeks until suddenly last week, all recordings reappeared as did the record/pause capability. I noticed that for the entire period the box was faulty, the On Demand channels images disappeared even though on demand still worked okay. When the recordings reappeared, so did the On Demand images and I feel this is not coincidental. My gut feeling (as an electronic engineer) is that the issue I describe is firmware and not hardware related. Were it to be hardware, I cannot see why the box would recover nor why the On Demand images would re-appear at the same time as the recordings.

    This also happened on some units returned to Humax under warranty some time after they were sent back. I wouldn't expect it to stay fixed for very long.
    We already know that the earlier production boxes using the same firmware aren't prone to this issue.

    My mainboard is from 2012 it has the year stamped on it, recordings failed to be recognised, magically corrected itself again after about 4 months and failed again some 6 months later.

    Recent house move it has not been powered up for around 8 months, just tried it today, still no hard disk recognised.

    Will be trying the capacitor change and if that works will be selling it forthwith.

    If I ever return to 'Freesat' will utilise a cheaper, better and more reliable Enigma 2 based linux receiver instead.

    Fri 11 May 2018 20:26:51 #611 |
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    SteveZ

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    Many Thanks to all the contributors on here. My DTR1010 died a week ago. It had been poorly for while with the operation freezing occasionally. This needed a Power Off then on again to fix it. Eventually nothing would get it back working, just a series of short buzzes from the drive, so I tried some of the tips on this Forum to find the problem. I finally decided it was either the SATA driver or the actual Seagate HDD at fault. When I opened the HDD I found the Read/Write head 1/3 across the disk - not parked correctly! Armed with what seemed a good clue, I bought a cheap replacement from ebay for £10, thinking it must be worth a tenner to try it. Success! Re-installed everything and ran the Maintenance option, selected a Software reset and after a very long wait, everything works again as normal. My next problem is - do I try to recover the recordings from the original HDD. Buy another cheapie Seagate drive and swap the actual disk to a working drive - this could be a step too far for my 'clean study' environment, but I am tempted .........

    Mon 15 Oct 2018 16:22:20 #612 |
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    Martin Liddle

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    SteveZ - 1 hour ago  » 
    Buy another cheapie Seagate drive and swap the actual disk to a working drive

    I would say that unless you know exactly what you are doing then the chances of that working are very low.

    Mon 15 Oct 2018 17:51:13 #613 |
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    SteveZ

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    Hi Martin - yes I agree, but I have ordered a dual SATA docking station and another HDD to see if I can clone the old drive. If it will run it should work, failing that I'll give the disk swap a go - nothing to lose really and it is interesting work.

    Thu 18 Oct 2018 14:52:01 #614 |
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    smeb

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    I have an HDR1010, bought in 2013. I posted before (Sun 3 Apr 2016 0:24:34 #185). #185 tells of how I managed to recover all our recordings that appeared to have disappeared. I was not completely sure what the magic trick was. I had tried several from this forum. Persistence and patience (and hope?) seemed to be the main factors.

    A similar event occurred in April 2019. I looked up #185 to remind myself of what I did then. I consulted Humax Support (as I expected things would have moved on in the intervening 3 years!). They advised me to reset the system.

    I did this but it seemed to have made no difference. I replied saying the HDR was still showing "less than 1%", no recordings and "record was not working". They then suggested that the only thing left was to reformat the hard drive. I didn't want to do that! Eventually I wrote back to Humax Support saying:

    I was able to retrieve my recordings 3 years ago and I tend to be quite stubborn. On this occasion I disconnected the device and connected it to another TV with a simple HDMI cable. It protested about the lack of inputs, but immediately told me that our recordings were back. I returned it to its original TV, made up all the connections and it has been working fine for the last few days. Maybe your "reset to factory settings" played some part in its recovery, albeit very delayed? What do you think?

    They thought: "The problem you are having may be down to possible failing components inside the device which may ultimately fail."

    We have just had this problem again. I tried earlier solutions without success. The recorded files were said to be in an unreadable format; sometimes the HDR reported 33% and sometimes less that 1%; sometimes the recorded programmes were listed (but unreadable), sometimes it reported no recordings. On one occasion I was able to start playing a recording, but I was then presented with the "no recordings" screen. I did try connecting the Freesat App. I also tried giving the HDR vents a few blasts with a pressurised air "duster". (I have seen another post about there being a poor heatsink on a CPU. If the problem is triggered by overheating it might just take time for things to reset).

    The latest is that we are back to normal. We have reinstated our recording schedules and can view all our old recordings. Until the next time...

    Richer Sounds tell me that hard drives have limited life expectancy, so maybe we've done well to have one for nearly 6 years. But it seems to me that the fault is not really with the hard drive itself as this would not be so intermittent and reversible.

    Tue 6 Aug 2019 13:01:12 #615 |
  6. REPASSAC

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    The failing resistor problem is well known but only concerns some production (as far as I have seen only HDR-1000S reports of later production).

    I am sure there is a recordings population bug which presents itself very very occasionally. My first thoughts were I was looking at the recordings before the list was populated thus triggering more problems. I have avoided looking at recordings until several minutes after the boot seems complete.

    Graham, when was the last time you saw this problem on one of your units?

    I have not seen the problems since 2015 I think. I have also seen reports of the same problem on terrestrial units.

    Tue 6 Aug 2019 13:15:04 #616 |
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    absolute0

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    I have a number of these 1000s boxes, and I'm looking to see what can be done to fix them.

    So far taking the known good HDD and putting into the failing boxes does not resolve the issue, nor does a fresh HDD formatted correctly. Putting the HDD from the failing boxes into the good box works fine, so can't see this being a HDD issue.

    On all the boxes the HDD spins up and you can hear it being being accessed at boot up, however, the good one does this for slightly longer.

    I can't see any visible issues with components.

    I have measured the radial and smd caps using ESR meter (in circuit) against known good box, and can't see any massive variations between them.

    Anyone recommend any next steps?

    Thu 8 Aug 2019 22:48:53 #617 |

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