Billibob - 1 day ago »
My personal opinion is that I am sure Humax are aware.
If Humax are not aware of this problem perhaps people affected should do as I have done and make them aware by email so they can take corrective action.
Whilst our experienced members will try and replicate and suggest remedies if found....
I would always advise users who come across issues on any Humax product should report them to Humax Support.
Two words to mention to Humax about this recurring fault is "BBC Watchdog". Get them involved and I'm sure Humax will have a different outlook.
zoots - 10 minutes ago »
Two words to mention to Humax about this recurring fault is "BBC Watchdog". Get them involved and I'm sure Humax will have a different outlook.
Oh please! what different outlook, what do you expect from them!
A difficult problem, which is not easy, if indeed at all possible to replicate is bound to take sometime to debug.
Billibob - 8 hours ago »
Noticed Freesat have released Freetime update 3.00.18 specifically for HDR-1000, HDR-1010 and HDR-1100 boxes for recording programmes with unusually long and extended information data. Might be worth trying those boxes giving trouble going to settings and updating.
I noticed by box fell over when ITV Player changed to ITV Hub probably unconnected but who knows?
Updated HDR-1000 manually - no change - still cannot see the hard disk.
I have the same problem with an HDR1000. Replaced hard disk - waste of time and money.
discovered this topic and realise I'm not alone ... noticed my 26 month old 1010S was restarting without prompting on Saturday. Recordings still visible and viewable. Come Monday (21st) eve, it did another unprompted restart ... later went to watch a recording :'File format unsupported'. Box froze, had to disconnect from mains and restart. No recordings. Nothing. Oddly it kept the planned recordings from quite a while ago along with current planned recordings. Those then quickly disappeared. Won't record anything now. Recordings setting states to use an ext USB drive. It won't (I did try both USB ports with 1TB hard drive, saw the files on it to play but won't record to it). Hard drive still seems to be spinning / clicking as before. Assume not read by the machine. Phoned Humax - She told me in a small number of cases the machines have 'malfunctioned' and they are 'investigating'. Unfortunately she pretty much said to bin my machine. She didn't recommend me replacing the HDD (I can see why from this thread) and it's out of warranty. Oh, she did say at the end 'don't bin it just yet we might like to look at it'. So, I might send them a photo of it. In a bin bag.
Just received this email from Humax support.
Over the last few days we have been made aware that this problem could be being caused by our software, we are currently investigating this and hope to provide a software update in the New year if this is the case.
Another HDR-1000S owner whose box stopped seeing the hard disk earlier in the month. Fortunately I (unusually for me) had an extended warranty so I now have a replacement - though the first replacement I was sent was dead on arrival with the same fault! There are a fair few people who've had exactly the same symptoms here and elsewhere in the last month or so and no sign on the forums of the same problem before then...
Hi All, greetings from Ireland...................
I have been very happy with my HDR-1000S for just under three years. But, no longer! Last night I started seeing the HDD problems described by lots of people in the forum. Just like mikey101, my recordings were visible but when I tried to play anything I got the message 'File format unsupported'. These recordings completely disappeared after I disconnected the box for 10 mins, and restarted. I cannot record any new items, nor can I pause live tv.
Can anyone please advise what I should do ?
I think it is disgraceful that Humax /Freesat have not come out with an open and honest statement, to let customers know exactly what's going on. I have just experienced the issue, but it appears that it has been ongoing for several months.
I will contact Humax myself, as I believe they should be bombarded with e-mails from people like us. Based on other views posted, I'm not optimistic of getting a satisfactory response. It is very sad that they ignore the customer to such an extent.
I would very much like to know if anyone can recommend an alternative brand of Freesat+, a brand that will last for at least 5 years? After all, many older sky boxes still work fine after 10-15 years, why are the Humax units so shabby????
Thanks for listening to me........................
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