This is the email I sent just now to Freesat / Humax. I hope they reply as so many issues concerns and problems with this box, I want the box to work as it has potential to be good but not great to-date.
1/11/12
Dear Sirs,
I would like to point out tonight issues and as I paid £premium price feel I need to relay the issues to Freesat <FreeTime> and Humax.
Set a recording for Channel 4HD 18.30 – 30 min show it recorded for 40 mins
Set a recording for BBC HD 20.00 1 hour but the box recorded 3 hrs 1 min
Set recording for Channel 5 13:15 for 30 min show and it failed
No overlapping – No power Cut and all programs set via the TV guide as per the instruction in the user manual.
Freesat <FreeTime> getting you not to the TV you love quickly, its making me climb walls in my home, maybe I need to zip wire out the window, or get the lady with the purple lips to come and help me as she is 97 and clearly better than all of us at rolling back time and maybe if I learnt to paint like she is in the add I will have something to do in the evening as the box fails, pauses, freezes and is not quick and the remote clicks when you press some of the keys, not all the buttons click.
I look forward to a response as quickly as you can. To-date I have not had a satisfactory response and I have paid £279 for a product that does not do as stated on the box, the shop said I need to wait for the first firmware upgrade and if that fails to resolve issue then they will be prepared to take the product back! When will the firmware be sorted, the clock on the front of the box is one hour out.
Regards,