Nighthawk4 - 7 minutes ago »
Does the update install automatically please?
Yes it will once released, more info when I have it.
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
HDR 1000s Keeps rebooting.
(343 posts)-
| Fri 30 Dec 2016 11:37:10 #251 |
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Thanks. Let us hope it works - and soon.
| Fri 30 Dec 2016 15:17:38 #252 | -
Still rebooting most days over the holidays
| Tue 3 Jan 2017 15:33:09 #253 | -
Nighthawk4 - 16 minutes ago »
Still rebooting most days over the holidays I must admit I have not seen a reboot on my unit in a considerable time.
Given the frequency on the issue on yours I would try a reset to default (Take a picture of recording schedule which will be lost, recordings are retained.
You could also try disconnecting the unit from the LAN, if the reboots continue then it is not down to freesat's servers.
| Tue 3 Jan 2017 15:52:43 #254 | -
Hi
I have been suffering occasional reboots over a long period of time. I did not put too much effort into issue at first as it was irregular and hard to pinpoint, however in the last two moths I decided to try and find the cause.
I found it hard to believe that it was firmware/software as friends with the same devices had no problems, so I assumed it to be the unit or environment.
I have an HDR-1000 at the moment so I purchased a new HDR-1100 as I had gone as far as I thought possible with what I had. I thought I had found the fix with just the new power supply but it then started rebooting at approximately 17:30 daily.
As I had already changed all peripheral items I tried a surge suppressor on the mains. Since then I have had no problems.
It is only been a week since I installed the surge suppressor but I have not had a reboot since (minimum of 1 a day before). To ensure that it has not rebooted when not watched I leave the channel with a slight pause (time lapse) on, knowing that a reboot would remove the lag.
Looking at the timeline, coincidentally, I believe that the problems started about the same time that I had a smart electricity meter installed. Again this may not be the problem, just a coincidence.
This may not be the silver bullet for everyone but for the price of a surge protector it might be worth a shot.| Tue 3 Jan 2017 16:04:11 #255 | -
That is worth a try. Thankyou
| Tue 3 Jan 2017 16:45:40 #256 | -
For what it's worth I emailed Humax:
"My HDR 1100S reboots at random times, daily. I have been following this isue on myhumax.org forum and it is obvious I am not alone in suffering from this. Is it true you have planned an update to fix this? When will it be available?"
I received this reply, yesterday, 3rd January 2017:
"Thank you for contacting Humax. Both Humax and Freesat are working towards resolving this issue currently and a software release is planned. We have not yet set a date for it. If the problem becomes more frequent do get back in touch please".
| Wed 4 Jan 2017 9:10:48 #257 | -
Suggests that the Surge Suppressor may not resolve the problem.
Either way, mine should arrive today so I will give it a try and see what happens
| Wed 4 Jan 2017 9:33:14 #258 | -
It's a very odd issue. Some of us only get the very rare re-boot (me included), others get repeated re-boots every day. We all have the same software so what's causing the issue. Do some boxes have slightly different hardware. Mine is a very early HDR1000S, purchased as soon as they became available. We already know a few boxes have a faulty component on the motherboard that renders the hard drive unusable. Could it be a small change in hardware that requires some changes to the firmware ?
Hard to imagine the box problems arises from mains surges. The box has a external switch mode power supply that delivers smooth 12V DC. These are capable of producing smooth DC over a wide range of input voltages and frequencies.
| Wed 4 Jan 2017 10:18:08 #259 | -
Just a thought.
Does anyone else with this issue also use a ProVision Wireless HD Sender Kit with Receiver and Transmitter?
I can't really see how this would make any difference as the pass-through is between the Humax box and the TV, so should not affect the power supply of the Humax box.
I now have a surge protector, so I will fit that tonight and see if it makes any difference.
| Wed 4 Jan 2017 10:50:44 #260 |
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