cerclebois - 2 minutes ago »
Then won't I lose everything? As you say that would not be good.
As to you post @ 15:56:23 both making short recording and pausing live content are OK.
A factory reset will not delete your existing recordings. It will delete your recording schedule so make a note or photograph it first.
Have done the reset and re-entered future recordings, and checked all were listed properly. Returning to the list of previous recordings only a few are in list, about 4 or 5 wherever I look. Those I can access still end up with "not supported format".
Advice on nest steps, please!
Update
Had to watch Broadchurch live tonight, and when I tried "Pause" there was a message it was not available while downloading data. As the recordings list was now populated, I must assume that getting my recordings back was lengthy (very :?). Recordings made tonight appear to be fully accessible, but the others are still unavailable, "not supported format".
Shame to have problems like this, as box is under 6 months old.
Please! 
Might a manual update be a possible answer, or is a reformat the only way forward now? I bought machine from John Lewis, so am wondering if the failure is a warranty matter too>
cerclebois - 5 minutes ago »
Please!
Might a manual update be a possible answer, or is a reformat the only way forward now? I bought machine from John Lewis, so am wondering if the failure is a warranty matter too>
I would certainly ring John Lewis. You shouldn't have lost all your existing recordings. What software version is on the box ?
Last one was refused, and now the upload has vanished.I'm not having a good time, am I?
You have the latest software. Talk to John Lewis, they have excellent after sales service.
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