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Humax Eye CCTV camera - on sale

(75 posts)
  1. REPASSAC

    REPASSAC

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    Try going into settings > apps > Storage. Clear data and cache. Then remove and reinstall.

    | Sun 26 Aug 2018 12:51:13 #41 |
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    stevieboy

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    no joy

    | Sun 26 Aug 2018 13:11:02 #42 |
  3. REPASSAC

    REPASSAC

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    Have you restarted the phone as well?

    | Sun 26 Aug 2018 13:36:51 #43 |
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    stevieboy

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    yep, several times.... seems the camera cannot connect to the wifi network

    | Sun 26 Aug 2018 13:42:19 #44 |
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    stevieboy

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    I've got a spare phone... i'll install there and see if i get the same issue

    | Sun 26 Aug 2018 13:42:52 #45 |
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    stevieboy

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    Same message with new install on a second phone. I guess it's goosed.
    Thanks for the suggestions so far. I'll call support on Tuesday.
    Have a good weekend!

    | Sun 26 Aug 2018 14:27:22 #46 |
  7. Davy

    Davy

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    stevieboy - 13 hours ago  » 
    I bought one a couple of days ago.
    I set it up yesterday morning and it was working fine for an hour or so.
    Then the app crashed and the camera stopped working. I've tried severa times to get back online but no joy.
    I've uninstalled the app and reinstalled it. I've reset the camera. I've rebooted the router.
    currently the camera is stuck on a flashing blue light and when i try to setup the camera in the app, I get the message "Disconnected from Evo camera, please try again."
    I've googled but nothing helpful has come up.
    Any ideas folks? Tech support closed until Tuesday i believe.
    thanks,
    Steve

    I have 2 of these cameras, if it stops working and blue light is on or just flashing, remove usb lead from plug for thirty seconds, put back in and wait and it should work again for you....

    | Sun 26 Aug 2018 23:16:12 #47 |
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    stevieboy

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    Hi Davy, the camera was unplugged for approx 24hours so i tried it again just now. Same issue.
    The app finds the camera and lists the available wifi networks. When it tries to connect i get the Evo message again

    | Mon 27 Aug 2018 14:48:38 #48 |
  9. grahamlthompson

    grahamlthompson

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    stevieboy - 4 minutes ago  » 
    Hi Davy, the camera was unplugged for approx 24hours so i tried it again just now. Same issue.
    The app finds the camera and lists the available wifi networks. When it tries to connect i get the Evo message again

    How long is your WiFi password ?

    | Mon 27 Aug 2018 14:53:04 #49 |
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    stevieboy

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    14 chars

    | Mon 27 Aug 2018 15:54:50 #50 |

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