I can see Schedule and TV guide from Safari (Mac) but still not from any copies of the app. I did check the name in case that was an issue but it is still at default
thanks
My Humax Forum » Freeview HD » Aura UHD
Humax App problems
(27 posts)-
| Sat 30 Jan 2021 8:30:44 #21 |
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On the settings page of the App, I assume it shows the Myhumax account you are logged into, along with the connection to "Your device".
It should say:
"Your device
FVP-4KGTR is connected
192.168.1.xxx"If you try signing out of your account and back in again on the app, does it make any difference?
I downloaded the Aura App onto my wife's phone last night. I added the MyHumax login details and the guide and schedule appeared straight away. I've not connected the box yet, so the live streaming and recordings are not shown yet. However, it does prove that the Guide/Schedule are purely linked to your MyHumax account and nothing to do with connection to the box itself.
If you haven't already, worth deleting the Aura from MyHumax website and adding back again and see if that works.
| Sat 30 Jan 2021 14:20:01 #22 | -
It should say:
Apart from the IP as 192.168.168.38 - that is exactly as shown...
thanks| Sat 30 Jan 2021 14:45:33 #23 | -
Very odd. Struggling to wonder what else it could be then.
I've attached a couple of screen shots of what I see my myHUMAX website to see if you can spot anything different here?
Attachments
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Screenshot_2021-01-30_160103.png (152.8 KB, 7 downloads) 3 years old - Screenshot_2021-01-30_155901.png (130.3 KB, 4 downloads) 3 years old
| Sat 30 Jan 2021 17:01:53 #24 | -
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Same for me...
Thanks| Sat 30 Jan 2021 19:03:26 #25 | -
I'm having similar problems with the TV Guide. On an Android phone everything seems to work, but the guide never populates - albeit sometimes the odd channel does. On another Android phone it works fine. On an Ipad the TV Guide populates straight away, but it seems to get very confused about which day it is the day after and refreshing the guide makes no difference. A restart of the IOS app seems to do the trick. Not ideal, but usable.
On the Android phone I've tried deleting the device and re-adding it. Logging into and out of the app. Clearing the app cache and data. Deleting the app and re-installing. The device is definitely connected and I'm on the same network. I'm also using the latest Android app.
I saw the comment about problems if you change the device name. I had changed the name so I changed it back to the default. Deleted the device from the apps. Restarted the Humax and then adding them back again. Still no guide on the android phone.
Logging on to MyHumax.net I can see the device and the TV Guide displays fine. Also tried from a browser on the Android phone I'm having issues with and no problems.
Finally, I tried turning off WiFi - and the TV Guide populated! I closed the app, cleared the cache and data. Turned WiFi back on. Logged back in and added the device.............no TV Guide:-( Oh and every other App on the Phone works find on WiFi.
| Sat 30 Jan 2021 19:38:53 #26 | -
SOLVED
But by an unexpected route.
For reasons not (thought to be) connected to the app issues, my box has been replaced (next day thanks to Amazon's great service). After installing and configuring the new box - guess what? The app on all four devices works as meant to once the new box is registered
Weird (or poor QA by Humax...| Sun 31 Jan 2021 15:05:35 #27 |
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