Incorrect Link, the link is currently not available

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

Incorrect Link, the link is currently not available

(60 posts)

Steve98796

new member
Joined: Nov '13
Posts: 1
offline

Also had this problem but only after the box was powered off and back on (using the remote control power button). Resolved by changing the HUB so the Humax was always using the same IP address

Just got this box which I am using with a BT Home Hub 4 via wireless. Connected to the hub ok and OnDemand working. Powered the humax off using remote and back on and although still showing connected to the network, OnDemand gave the Incorrect Link message.

Went to the Home Hub configuration via the web on my PC, Advanced Settings, Home Network. Found the Humax in the list (via MAC or IP address) and ticked the box to say always use this IP address.

Seems OK now even after the box is powered off and back on

| Wed 6 Nov 2013 23:22:04 #51 |
Barry

senior admin
Joined: Feb '11
Posts: 11,035
offline

Welcome to the Forum

Thank you for posting how you have set up with BT.

| Wed 6 Nov 2013 23:27:30 #52 |
SGW

junior member
Joined: Nov '13
Posts: 6
offline

Many thanks for all of this, I will test both the power lines and try the IP trick Steve mentioned at the weekend. Will post how it goes.

| Thu 7 Nov 2013 8:44:50 #53 |
SGW

junior member
Joined: Nov '13
Posts: 6
offline

got it working briefly but as soon as i switched off and on again back to incorrect link and i can't get it going again. i can get on demand through my PS3 and the power links work on that so it must be the Humax.

| Sun 10 Nov 2013 20:05:53 #54 |
Martin Liddle

special member
Joined: Feb '11
Posts: 4,678
offline

SGW - 11 minutes ago »
power links work on that so it must be the Humax.

What make are the Power links as some of them require a firmware update to cope with UPnP devices like the Humax?

| Sun 10 Nov 2013 20:18:21 #55 |
SGW

junior member
Joined: Nov '13
Posts: 6
offline

they are TP-link 500 mbps and they did work at the start?

| Mon 11 Nov 2013 18:53:04 #56 |
Martin Liddle

special member
Joined: Feb '11
Posts: 4,678
offline

SGW - 22 minutes ago »
they are TP-link 500 mbps and they did work at the start?

Try reading this link Link to TP support site

| Mon 11 Nov 2013 19:16:23 #57 |
SGW

junior member
Joined: Nov '13
Posts: 6
offline

it looks likr it was the powerlines not pairing as moving the plugs nearer seemed to cure the problem. fingers crossed. thnaks for all your help and advice.

| Fri 15 Nov 2013 16:16:33 #58 |
Stef574

junior member
Joined: Nov '13
Posts: 6
offline

I also started getting this error recently and haven't managed to fix the problem despite trying everything I can think of. Further details are here:

http://myhumax.org/forum/topic/incorrect-link-on-humax-1000s/page/3?replies=30

| Fri 29 Nov 2013 10:37:52 #59 |
Stef574

junior member
Joined: Nov '13
Posts: 6
offline

Solved it A factory reset on the router did the trick.

| Sat 30 Nov 2013 18:09:29 #60 |