I just checked and ITV2 seems ok but More4 is still having the issue but it is getting stranger, I looked late last night and ITV2+1 and E4+1 were also freezing with E4+1 still freezing now also ITV4 .Film4 black screen with just a audio cutting in and out.
My Humax Forum » Freeview HD » Aura UHD
issue with channel 6 or others?
(23 posts)-
| Thu 13 Mar 2025 10:38:30 #11 |
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I checked last night and itv2 was OK but this morning it was freezing.
My transmitter I think is sutton Coldfield
| Thu 13 Mar 2025 10:47:10 #12 | -
Just had this back from Humax.........................
"Thank you for bringing it to our attention as well, we've experienced similar complaints through our phone lines.
what I can tell now is that we've reported it internally to the relevant team already, first they'll try to replicate the issue on their own devices, then will look for the root cause.
On our initial checks based on user reports it looks like channels of the D3&4 mux are affected.
If you personally also experience this issue, would you please try something for me? If you start a recording on the live TV while a chanel is blank, would the box record anything?
Thank you for your continued support and cooperation.Best Regards,
Humax Customer Support"| Thu 13 Mar 2025 13:14:43 #13 | -
SK had Orsel send the following >
We are aware of the issue affecting Aura set-top boxes, where certain channels may experience intermittent reception issues. Our development team is actively investigating the cause and working diligently on a resolution.
At this time, no further action is required on your part. Once a fix is in place, it should be applied automatically. However, if you need an update, please feel free to reach out.
Thank you for your patience and understanding. We apologize for any disruption this may have caused.
| Thu 13 Mar 2025 16:54:08 #14 | -
Okay so I made a recording (last half hour) of The Swimmer which was showing on Film 4 one of the channels I reported earlier of being blank with intermittent audio.
Switched over to Film 4 and as earlier in the day the channel was blank with intermittent audio.
Regardless I pressed the record button on the remote control.
After recording concluded I went to play.
At first the screen was blank and no progress was being made on the timeline.
Pressing the up arrow above OK on the remote showed the 10 second thumbnails of the recording which were populated with stills from the movie. Clicking right to advance over the frames would not start the recording either.
Pressing the fast forward button did not do anything at first but after a few attempts at 8x got the first flickering signs of ‘life’.
Eventually the recording started and played out with pictures and audio.Now switching over to Film 4 I see that there are pictures and sound, same with ITV 2, ITV 4, E4 +1, More 4 and STV +1, the ones I reported earlier as having issues.
Will report back tomorrow to see if the situation goes back to being problematic.
| Thu 13 Mar 2025 17:16:10 #15 | -
@VitaminD I am not sure your recording caused a change, I just checked and ITV2,More4 and Film4 are fine at the moment but ITV4 and E4 are still freezing for me. I am recording ITV4 to see what happens, I recorded ITV2 earlier and got a black screen followed by by 3 flashes of picture then nothing and could not skip or FF..
Edit.... Recording froze after 3 flashes of picture, I could skip forward and get a picture but it was frozen. FF worked once at 64x but also only advanced to a frozen picture and refused to work again at any speed.
Edit at 19.05pm E4+1 and ITV4 seem fine now, coincidence or did VitD's action work?,maybe someone else can test it for themselves.
| Thu 13 Mar 2025 18:40:11 #16 | -
Receiveing signals off Sutton Colefield transmitter and about half of the channels on PSB2 have this fault. So reception is fine. I have been recoding cycling on ITV 4 all week first few days were fine now they don’t work. If I fast forward at max speed you can see some of the recoding flashing through. Let’s hope Humax sort this out soon other wise the box might have to go back to the shop.
| Fri 14 Mar 2025 8:51:59 #18 | -
An update.
ITV 2 OK.
Film 4 blank, intermittent audio.
More 4 blank, intermittent audio.
ITV BE blank, intermittent audio.
E4 +1 OK
4 Extra OK.
STV +1 blank, intermittent audio.
As for the recording I made yesterday of The Swimmer on Film 4
which after some persuasion would play, today will not.Ahh the joys of owning an Aura.
Still though Formula 1 is back, so a little silver lining on this perpetual black cloud.
| Fri 14 Mar 2025 10:45:48 #19 | -
I just checked all the channels VitD just listed for a couple of minutes apart from STV but included ITV4 and all are perfectly good now, I am waiting for an ad break on More4 before I celebrate. I only brought my Aura out of standby 20 minutes before posting, could something have just been updated?
EDit.........More4 ad break completed without and issues.
| Fri 14 Mar 2025 10:57:04 #20 |
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