cicobuff - 1 hour ago »
Barry - 9 minutes ago »
To answer a couple of points:
1. Less than 1% of units sold are affected by this problem...
My 1000S and 1010S are still working fine, and they are almost certainly older then any others owned by members of this Forum
2. It is not a capacitor problem.Ha..how many times have we heard that same thing....
Firstly my 1000S mainboard is from 2012, which certainly is an early revision....secondly, if it is not a capacitor problem...what is the problem....certainly Humax are not telling us....thirdly where are the stats that less than 1% are affected.
Do you work for Humax? lol
I do not work for Humax.
Humax may not have released publically what the problem is, and how many units are affected, but have made me aware.
Humax did not brush it under the carpet. They arranged for units to be returned to them for investigation, however it took some time to receive a unit that, on receipt, still exhibited the issue.
Once identified a procedure was put in place as follows:
In warranty units replaced free of charge.
Out of warranty units were initially repaired for a small charge, this has subsequently been replaced with units now being exchanged for a charge of £55.00
Believe me or not, to be honest I don't really care.
Thread closed as OP has accepted the £55.00 exchange for a 4 year old unit - that I would suggest is exceptional customer service.
