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My HDR-1000S 1TB is locking up my home network!

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    PaulMcI

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    After working fine since May 2015, I have found that my HDR-1000S 1TB box is the cause of my home network locking up!

    This problem started several weeks ago and to restore the network I had to power off/on the Netgear switches (the BT Hub5 continued to work throughout providing WiFi access to the Internet but it couldn't be accessed by the PCs connected to the wired network). By adding back different parts of my home network I was able to eventually find that the problem was being caused the HDR-1000S box.

    When the HDR-1000S is connected to the network the following messages appear on the screen about every 20 seconds:
    LAN cable is plugged
    LAN cable is unplugged
    LAN cable is plugged
    etc

    This HDR-1000S box is the second replacement by Humax for my origianl which lost all its recordings several times (the first replacement box was replaced within a week because it locked up and the case was too hot to touch!).

    I suppose this network issue can't be easily fixed and Humax have done their bit by replacing the original box and so they can't be asked to fix it.

    Thinking of buy the HDR-1100S 2TB box as it has both LAN and WiFi network connections. Any major issues with the HDR-1100S?

    Paul

    | Tue 15 Mar 2016 13:21:48 #1 |
  2. grahamlthompson

    grahamlthompson

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    Have you tried a factory reset on the 1000S ?

    | Tue 15 Mar 2016 13:44:22 #2 |
  3. REPASSAC

    REPASSAC

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    I would try replacing the network cable - sounds exactly like a defective connection.

    | Tue 15 Mar 2016 14:33:41 #3 |
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    PaulMcI

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    Thanks Repassac

    Followed your advice and replaced the network cable and also plugged it into another port in the Netgear 5 port switch.

    The LAN cable error messages have disappeared!

    Hopefully this is the problem sorted.

    How can a network cable go faulty when it hasn't been touched in months?

    Paul

    | Tue 15 Mar 2016 15:17:19 #4 |
  5. REPASSAC

    REPASSAC

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    PaulMcI - 3 hours ago  » 
    Thanks Repassac
    Followed your advice and replaced the network cable and also plugged it into another port in the Netgear 5 port switch.
    The LAN cable error messages have disappeared!
    Hopefully this is the problem sorted.
    How can a network cable go faulty when it hasn't been touched in months?
    Paul

    It was never correct in the first place.

    | Tue 15 Mar 2016 18:52:31 #5 |
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    PaulMcI

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    I used my Fluke meter to test the cable that I removed and it is fine with no breaks in the wire pairs! Strange.

    Tested my Humax box by using the Freetime app on my Samsung phone to record a programme this evening. When I checked later the Humax box had it scheduled for recording.

    | Tue 15 Mar 2016 19:37:43 #6 |
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    Pollensa1946

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    PaulMcI - 4 hours ago  » ...and also plugged it into another port in the Netgear 5 port switch...

    You changed ports, so faulty network switch?

    | Tue 15 Mar 2016 20:13:34 #7 |
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    PaulMcI

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    The Netgear 5 port switch now in place was a spare one that I had swapped in two weeks ago for the original Netgear 5 port switch as an attempt to try to identify the cause of the problem. I doubt that either switch has dodgy ports.

    Today was the first time that the cable was disconnected from the Humax box port so possibly over time there was a cable connection issue at this port.

    | Tue 15 Mar 2016 21:34:52 #8 |
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    PaulMcI

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    It is happening again with the following messages being displayed:

    LAN cable is unplugged
    LAN cable is plugged
    LAN cable is unplugged
    etc

    I started to watch a recorded programme but the handset pause and fast forward buttons wouldn't work so I rebooted the box. On reboot the messages started again!

    Changing the lan cable didn't stop the messages this time.

    The next thing I will try is grahamlthompson's suggestion of doing a factory reset.

    Paul

    | Mon 21 Mar 2016 10:10:55 #9 |
  10. REPASSAC

    REPASSAC

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    Before doing the reset try rebooting your router

    | Mon 21 Mar 2016 13:59:59 #10 |

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