My Humax Aura is all up to date but every now and again live TV is not working, just a blank screen. All other functionality is fine. Recordings Apps and even the guide work ok.
I choose apps/settings/device preferences/about/restart and the box reboots and live TV is back.
Is this a known fault?
My Humax Forum » Freeview HD » Aura UHD
No live TV. Restart fixes it.
(18 posts)-
| Tue 23 Nov 2021 22:26:47 #1 |
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I don't know about the Aura, but my 5000T does that occasionally and going back to standby and on again sorts it.
| Tue 23 Nov 2021 22:53:39 #2 | -
Thanks for the quick reply. I will try that next time it happens and post results here. Much easier than a reboot if it works. Other than this problem, the box is really far better than I expected.
| Tue 23 Nov 2021 23:43:03 #3 | -
Kenneedshelp - 12 hours ago »
My Humax Aura is all up to date but every now and again live TV is not working, just a blank screen. All other functionality is fine. Recordings Apps and even the guide work ok.
Is this a known fault?I think it is a known issue. I am relatively new to the Aura and have seen it once. When it happened I watched something via iPlayer and when that finished Live TV was working again. It is the sort of glitch that I hope Humax will fix in due course.
| Wed 24 Nov 2021 10:44:37 #4 | -
Thanks for your input Martin. I was considering sending the box back as faulty but it is such a great machine in every way that I will now keep it and hope for an update to solve this minor problem.
| Wed 24 Nov 2021 22:09:58 #5 | -
My Humax Aura has just failed to display live TV again after returning from YouTube app. Turning box off then back on didn't clear fault. Had to do reset again then all working fine. This has got to be a software bug surely?
The box was recording at the time too. When reset completed, the recording restarted.| Sat 4 Dec 2021 19:33:43 #6 | -
Well, the no live TV bug yet again this morning after returning from watching a recording. Reset cleared the fault but it is irritating to have to do this. I am still wondering if it is a faulty box.
One other fault is when pausing a Youtube video, on continuing, the sound is OK but video stays frozen. This also is not all the time and can be cleared by rewinding video before freeze point and playing it
again.
The box in every other way is awesome and even with these two problems it is still a fantastic buy.| Mon 6 Dec 2021 12:19:44 #7 | -
Kenneedshelp - 41 mins ago »
...One other fault is when pausing a Youtube video, on continuing, the sound is OK but video stays frozen. This also is not all the time and can be cleared by rewinding video before freeze point and playing it
again.
The box in every other way is awesome and even with these two problems it is still a fantastic buy.I have not experienced the black screen yet, but I do get the issue you describe above, also on Plex as well. I usually find that a bief pause is OK, but if its longer than a couple of minutes I get the issue.
Also, have to agreee it is an amazing box, just the odd tiny issue as above.
| Mon 6 Dec 2021 13:02:01 #8 | -
Thank you Harters. When a fault is reported by other users, I can rule out a faulty box. I am hoping others will report having the same "no live TV" bug. I will then be happy to wait for a firmware update. Until then, I will continue to post the fault here.
| Mon 6 Dec 2021 13:32:35 #9 | -
Have the exact same issue with brand new Aura box! No updates pending (app or os). However the android patch version is 2021, rather worryingly this seems to indicate it's not been supported for 3 years!! Did anyone find a fix? I've emailed support to see if there is a known fix.
| Sun 1 Dec 2024 16:39:06 #10 |
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