My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

No Network Connection

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    terrym15

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    Hi All.
    New Member so bear with me, we had a power cut which seems to have stopped my Hdr 1000 s from connecting to the Network,and I seem to have lost some channels.
    I have tried the Factory Default reset still not working, it shows that I have the latest software installed, I will below what the Network Info box shows and this does not seem right to me, I have sent these details to Humax support but as yet have not heard back from them.

    [b]NETWORK INFO
    Connection Type DHCP
    IP address 192.0.2.100
    Gateway address 0.0.0.0
    Primary DNS 0.0.0.0
    Secondary DNS 0.0.0.0
    MAC address CC:4E:EC:1E:EF:C3

    If anybody can help and tell me what these settings should be as they are nothing like my IP addresses on any of my computers or my Sky Hub.

    | Wed 28 Feb 2018 11:00:23 #1 |
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    Pollensa1946

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    The gateway and DNS addresses are wrong. Check your router, try rebooting both router and humax in that order.

    | Wed 28 Feb 2018 11:28:52 #2 |
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    terrym15

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    Thanks for the reply Pollensa1946, have tried that but still not working.
    Wondering if the box has gone wrong internally as like I have said lost some channels ie not able to start BBC channels from the beginning like we used to and have lost some HD channels.
    Would yo know what the Network setting should look like.

    | Wed 28 Feb 2018 11:34:49 #3 |
  4. REPASSAC

    REPASSAC

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    What possibly happened was when the power was restored the Humax and Router were booting at the same time and the routers boot was not complete when the Humax issued it's DHCP request.

    It looks like you got the router's saved settings, but not those it would have obtained from your ISP.

    | Wed 28 Feb 2018 11:37:56 #4 |
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    Martin Liddle

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    terrym15 - 46 minutes ago  » 
    Wondering if the box has gone wrong internally as like I have said lost some channels ie not able to start BBC channels from the beginning like we used to and have lost some HD channels.

    I doubt that there is a problem with the Humax. To be clear about what was suggested, try this:

    Turn off the power to the router.
    Put the Humax in standby and when the disk has stopped spinning turn off the power to the Humax.
    Turn on the power to the router. Wait until it is fully booted and other devices on the network can connect to the Internet.
    Turn on the power to the Humax.

    Is it working correctly now?

    Would yo know what the Network setting should look like.

    We could guess but much better to get DHCP working properly so you get the correct settings.

    | Wed 28 Feb 2018 12:25:23 #5 |
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    terrym15

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    Hi
    Tried all of your suggestions but no change, tried ringing Humax but no response from them as yet.

    | Wed 28 Feb 2018 13:51:53 #6 |
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    Martin Liddle

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    terrym15 - 1 hour ago  » 
    Tried all of your suggestions but no change, tried ringing Humax but no response from them as yet.

    Can other devices on your network access the Internet?

    | Wed 28 Feb 2018 15:43:43 #7 |
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    terrym15

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    Yes Martin all my other devices are working correctly, which makes me think the box is at fault, have tried to put in different gateway code but to no affect.

    | Wed 28 Feb 2018 15:47:21 #8 |
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    Martin Liddle

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    terrym15 - 49 minutes ago  » 
    Yes Martin all my other devices are working correctly, which makes me think the box is at fault, have tried to put in different gateway code but to no affect.

    What details did you put in?

    | Wed 28 Feb 2018 16:37:24 #9 |
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    terrym15

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    Tried to put in a 192.168.0.1 but would not let me do it.

    | Wed 28 Feb 2018 16:41:40 #10 |

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