I've only just joined this forum to see if anyone else is experiencing intermittent loss of sound with an 1800-T. So it's not unusual. Ours was bought May 2017. First time this happened I switched back to standby, switched off at mains and then back again and we had sound back again. The next time I did the same, it brought back sound, but when I went for 'Media' nothing happened. I tried pausing the programme being broadcast only to see a sign in the top right corner of screen implying this was unavailable. From this I inferred the disc was not spinning up, this seemed to be confirmed as the box was switching up immediately, none of the usual delay. I retrieved an old 9200T from the loft but didn't install it until the next day in order for it to get to room temperature. Having moved the 1800-T out of the way the 9200T worked OK. I then emailed and phoned John Lewis from where we had bought it. This, I was told, is probably due to a static build up in the remote control. I had to believe this and having followed the suggested procedure to discharge static I now needed to re-connect the 1800-T. I was not over confident that it would work so I put it on a coffee table next to the TV, switched on, and the thing worked. I phoned and emailed J Lewis to let them know and then re-installed everything to as it was, and of course then the thing didn't work. I spent many hours trying different configurations but the fault remained hard on until I had the bright idea to switch the thing on with the power button on the front of the box instead of the remote. IT WORKED! I switched back to standby, and back on using the remote and it still worked and continues still to do. I have come to the conclusion that this thing is prone to intermittent failure which might be exacerbated by physically moving the box and/or removing mains power. I now avoid touching it and dread being subjected to a mains failure. Although the 2 year warranty is with J Lewis they encouraged me to contact Humax. Humax seem to be less user-friendly than they were. I filled in the 'contact us' page on Feb 10th, received an email from a 'no reply' address telling me that someone would contact me within 24/48 hours. Sadly no contact has been made. I suspect Humax may at some time expect me to return it for repair, perhaps I have developed a certain amount of cynicism over the years (80). Knowing that the problem is intermittent I suspect the thing might be labelled as such, put on a shelf for return to me, NFF, after a suitable delay.
| Wed 21 Feb 2018 9:21:04
#12 |
