On Demand currently not available

My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

On Demand currently not available

(58 posts)

Jule

new member
Joined: Oct '24
Posts: 3
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Glad to see some of us are getting on demand back. Unfortunately it’s not working for me yet. It just says on demand is loading, It has been loading for three days. Tried all of the above info and no luck so far?

| Wed 16 Oct 2024 9:38:48 #31 |
Jule

new member
Joined: Oct '24
Posts: 3
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Hi, I’m still waiting for it to load? Can anybody help. Have tried multiple times, turning off and unplugging to no avail.

| Fri 18 Oct 2024 6:27:38 #32 |
woodbutcher

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Joined: May '23
Posts: 12
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I've just checked, and mine is still working. I can only suggest a reset to factory defaults, this has worked for me when I added a second satellite feed which the box couldn't see. You'll lose any scheduled recording and favorites sadly, existing recordings will be fine.

| Fri 18 Oct 2024 7:48:47 #33 |
kinsham

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Joined: Oct '24
Posts: 3
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Check your router lan page for a list of connected devices, you should see your box.
Ping the box IP.
If all that is OK, reset to factory default. You'll be asked for a PIN. 0000 by default unless you set some thing else. There is a way to reset it with some button combos on the remote. I forget those now but could look it up.
Reset will wipe out your catch up credentials so you'll have to re-register

| Fri 18 Oct 2024 8:06:57 #34 |
Jule

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Joined: Oct '24
Posts: 3
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Hooray! Thanks guys for your information, all is well now. Absolutely brilliant.

| Fri 18 Oct 2024 15:17:48 #35 |
Selector

junior member
Joined: Nov '24
Posts: 9
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Hi everyone, I have a Humax HB1100s and have had no iplayer for some time now.
I have read most of the recent threads regarding this issue, most of which seem to have been merged onto this thread.
I have unplugges my box, I have Factory Reset it, I have waited for the said update to take effect and nothing has changed.
I cannot access the iplayer through the On Demand section or with the red button.
Can anyone help or is this box just too old and in need of replacement ?
Many thanks

| Sun 3 Nov 2024 18:06:02 #36 |
dd500

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Joined: Oct '20
Posts: 17
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Hi,

I have a similar problem, on demand or showcase says its not currently available.

I have factory reset the box, rebooted the router and box but it doesnt work.

I have 22 May 2022 firmware version, it I try to update it says "new software is not detected".

Does that mean its already the latest version? or its not finding anything?.

if I go to manual update it says frequency 11426, Horizontal, Symbol 27500, DVB, FEC 2/3, is this correct? or I need to use a different transponder to udate the firmware?

If the firmware is already up to date what could the problem be?

Thanks

| Sun 3 Nov 2024 18:21:21 #37 |
woodbutcher

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Joined: May '23
Posts: 12
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Regarding these last 2 posts, do you have a good internet connection? I wonder if the update installs from there or the satellite feed or both? I can't tell how mine updated but it did fix it. Either way, downloads can get corrupted, so maybe forcing a new update might work.

| Sun 3 Nov 2024 20:13:50 #38 |
Selector

junior member
Joined: Nov '24
Posts: 9
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Hi - yes I certainly have good connection and speed - we have fibre to the premises.
When I look at the software page on the box it says it is up to date - that’s not to say it actually is ! I wouldn’t really know how to “force” an update !
Thanks for your help

| Sun 3 Nov 2024 21:10:29 #39 |
dd500

member
Joined: Oct '20
Posts: 17
offline

@woodbutcher. Thx. I reinstalled the firmware again and it now works perfectly.

@Selector. Perhaps you could try the same and it may solve your problem too.
See.. https://uk.humaxdigital.com/support/?product_id=857&curr_page=sw_release

Good luck.

| Sun 3 Nov 2024 21:58:42 #40 |