Playback issue « My Humax Forum

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Playback issue

(13 posts)

stefanjan

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Joined: Nov '11
Posts: 9
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For a while now our Aura has fairly frequently stopped playing during playing a recording. See to reboot and when I start the recording again I have to restart from the beginning and skip through to where I was.

I contacted Humax and they told me to do a factory reset, see response below.

Have others experiencing this problem found that a Factory Reset helped, or are Humax just fobbing me off?

Response from Humax:

Thank you for contacting Humax.

Please follow these instructions to perform a Factory Reset on your Humax Aura
Device. Performing a factory reset can help with picture/sound, signal,
recording playback, and software operation issues.

Please NOTE: This will erase all data from your device's internal storage,
including your Google Account, System and app data, downloaded apps, and user
settings. Your recordings will NOT be deleted.
- Press the Freeview Play button on the remote
- Using the directional buttons, move up (top right-hand corner) and select
the Settings icon
- Navigate to Device Preferences and press OK
- Select "Reset" from the list of options
- A new screen will appear; select "Reset" once again.
- The unit will turn off for a few moments and turn on again.
- Follow the on-screen installation wizard to complete the device setup.
- Pair the remote by OK & i buttons for five seconds; once paired, select
next.
- Choose your preferred language and select next
- Select your WiFi network and enter your password.
- You'll need to sign into your Google account. You'll have the option for
web or on-screen sign-in (we recommend web)
- Next, agree to the Terms and Conditions and Privacy Policy.
- Enable location services.
- Choose if you wish to send information back to Google to help improve their
services.
- Enable the Google Assistant and Personal Results
- Next, you'll be prompted to re-install any deleted apps (due to the reset).

- You'll then be shown an overview of the features of your device. Press the
right arrow key to progress through this.
- You'll then need to complete the Freeview Channel search (this may take 3-5
minutes).
- When completed, save the results and accept the Freeview Terms and
Conditions.
- Agree to the End User License Agreement.
- Finished

I hope this helps.
Best Regards,

Marcus
Humax Customer Support

For further help please visit [1]uk.humaxdigital.com or
[2]www.humaxdirect.co.uk.
Here you will find:
FAQ's & Product information

| Thu 27 Mar 2025 18:52:54 #1 |
DaveE

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Joined: Feb '16
Posts: 100
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That's Humax,s generic response to all niggles and faults. I'm so sick of mine doing the same as yours I've relegated it to a cupboard and transfered my Manhattan T4-R recorder to my lounge main TV and is very stable. As said before, the only drawback is a lack of a third tuner but I can live with that to enjoy the stability of the Manhattan.

| Thu 27 Mar 2025 20:50:58 #2 |
boogersa

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Joined: Jan '18
Posts: 319
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Don’t worry. There’s a big update coming that will resolve all issues!

| Thu 27 Mar 2025 20:57:44 #3 |
stefanjan

junior member
Joined: Nov '11
Posts: 9
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When is the update due?

| Fri 28 Mar 2025 8:16:10 #4 |
Barry

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Joined: Feb '11
Posts: 11,096
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stefanjan - 49 mins ago »
When is the update due?

Tentatively Q2

| Fri 28 Mar 2025 9:06:16 #5 |
james_uk

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Joined: Jun '13
Posts: 189
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I get this issue frequently and is really annoying, I have in the past done a reset, but it still seems to happen.

I really hope an update is on the way, I really can't understand why it just sometimes reboots for no reason.

| Sun 30 Mar 2025 21:40:56 #6 |
james_uk

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Joined: Jun '13
Posts: 189
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I contacted Humax to ask about this issue, they have responded to me saying, they have rolled out an update to the freeview app, which should resolve this.

They say the new version is: 1.00_67_250320_ec44a7d27

I have just looked and mine is this version. Unfortunately, I don't know how long this version has been installed, to know if this has fixed the issue or not.

I will see how it goes, I guess.

James

| Wed 2 Apr 2025 18:12:21 #7 |
VitaminD

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Joined: Mar '22
Posts: 210
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james_uk - 59 mins ago »
I contacted Humax to ask about this issue, they have responded to me saying, they have rolled out an update to the freeview app, which should resolve this.
They say the new version is: 1.00_67_250320_ec44a7d27
I have just looked and mine is this version. Unfortunately, I don't know how long this version has been installed, to know if this has fixed the issue or not.
I will see how it goes, I guess.
James

The tiny little update applied to the Freeview app released on the 25th of March was to address a different issue where people were reporting that certain channels on a particular multiplex were not showing video and only intermittent audio, also recordings made of these channels would not play on the Auras built in media player.
Read about that issue on other threads in this community.

The much fabled update people are referring to here is supposed to be a major update to the Aura that has not had a significant update since August 2021. We are not sure what the update will provide but a possible update to the Android system has been said here. If it is only an update to the Android system then that would be a shame as Humax really need to address the various issues the Auras own operating system has, one of these being the constant reboots and restarts many users have reported.

| Wed 2 Apr 2025 19:21:36 #8 |
kr002

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Joined: Nov '20
Posts: 158
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Stop kidding ourselves - No update for over 3 years Humax aren’t going to do one now
How many tech gadgets get updates after none for 3 years?

| Thu 3 Apr 2025 16:21:52 #9 |
Martin Liddle

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Joined: Feb '11
Posts: 4,751
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kr002 - 1 hour ago »
Stop kidding ourselves - No update for over 3 years Humax aren’t going to do one now
How many tech gadgets get updates after none for 3 years?

There have been small updates to fix serious problems so none is painting an unduly bleak picture. I agree that there are plenty of issues we would all like to see fixed and I have no idea if the update will address them or whether it will be an Android update but Barry has a very long track record of knowing what Humax UK are doing.

| Thu 3 Apr 2025 17:49:05 #10 |