For a while now our Aura has fairly frequently stopped playing during playing a recording. See to reboot and when I start the recording again I have to restart from the beginning and skip through to where I was.
I contacted Humax and they told me to do a factory reset, see response below.
Have others experiencing this problem found that a Factory Reset helped, or are Humax just fobbing me off?
Response from Humax:
Thank you for contacting Humax.
Please follow these instructions to perform a Factory Reset on your Humax Aura
Device. Performing a factory reset can help with picture/sound, signal,
recording playback, and software operation issues.
Please NOTE: This will erase all data from your device's internal storage,
including your Google Account, System and app data, downloaded apps, and user
settings. Your recordings will NOT be deleted.
- Press the Freeview Play button on the remote
- Using the directional buttons, move up (top right-hand corner) and select
the Settings icon
- Navigate to Device Preferences and press OK
- Select "Reset" from the list of options
- A new screen will appear; select "Reset" once again.
- The unit will turn off for a few moments and turn on again.
- Follow the on-screen installation wizard to complete the device setup.
- Pair the remote by OK & i buttons for five seconds; once paired, select
next.
- Choose your preferred language and select next
- Select your WiFi network and enter your password.
- You'll need to sign into your Google account. You'll have the option for
web or on-screen sign-in (we recommend web)
- Next, agree to the Terms and Conditions and Privacy Policy.
- Enable location services.
- Choose if you wish to send information back to Google to help improve their
services.
- Enable the Google Assistant and Personal Results
- Next, you'll be prompted to re-install any deleted apps (due to the reset).
- You'll then be shown an overview of the features of your device. Press the
right arrow key to progress through this.
- You'll then need to complete the Freeview Channel search (this may take 3-5
minutes).
- When completed, save the results and accept the Freeview Terms and
Conditions.
- Agree to the End User License Agreement.
- Finished
I hope this helps.
Best Regards,
Marcus
Humax Customer Support
For further help please visit [1]uk.humaxdigital.com or
[2]www.humaxdirect.co.uk.
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