My Humax Forum » Freeview HD » FVP 4000T, 5000T

Privacy policy

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    manofkent

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    All of a sudden my recorder keeps putting up the page to agree the privacy policy whilst watching playback but will not let me to tick agree. When I try to the unit seems to freeze. Why?

    | Tue 10 Mar 2020 21:27:39 #1 |
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    SSThing

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    Have you tried going into settings and ticking the boxes there?

    | Wed 11 Mar 2020 8:58:21 #2 |
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    manofkent

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    I have, yes. Problem is that the page does not fully open to allow me to do that

    | Wed 11 Mar 2020 9:15:13 #3 |
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    SSThing

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    Do you mean that the tick boxes are not visible?
    If that's the case, try changing the screen ratio on either the box or the TV, perhaps one of these has been changed inadvertently.

    | Wed 11 Mar 2020 9:40:07 #4 |
  5. Trev

    Trev

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    Presumably you have done a power cycle on the box?

    | Wed 11 Mar 2020 10:03:10 #5 |
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    manofkent

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    Twice so far.

    | Wed 11 Mar 2020 10:04:42 #6 |
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    manofkent

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    A message appears bottom,centre of the screen inviting me to approve privacy policy etc. Ghosted behind this is the full page I a blank tick Box is visible. Pressing OK on the message panel clears everything only to come back soon after and so we cycle around. When it does clear and I go into settings the page will not open to allow me to tick the box.

    | Wed 11 Mar 2020 10:09:30 #7 |
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    SSThing

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    There are two tick boxes on the Humax.
    Are you sure it's not a message generated by your TV?

    | Wed 11 Mar 2020 10:43:21 #8 |
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    manofkent

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    Don't think tv is causing it. When watching TV straight, no problem. When watching or playing back from Humax the problem occurs and it is Humax remote I need to respond.

    | Wed 11 Mar 2020 10:47:24 #9 |
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    manofkent

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    Latest update is that it still happens on a different tv. Noticed that Players won't come up when selected and it seems that the WiFi connection keeps dropping. In Settings it says connection is made but looses it when I leave the page, so is that the cause of the other problem?

    | Wed 11 Mar 2020 18:39:28 #10 |

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