johnway - 56 minutes ago »
Just heard from Humax Support about my HDR-1000S issues : either the HDD or the software are faulty and the box cannot be fixed !!
I suspect the problem is the motherboard.
For a £56 charge they are offering an out of warranty exchange with a 6 month guarantee.
Which is cheap compared to the refurbished Freesat boxes from Humax Direct.
I find the not fixable statement somewhat confusing : if the HDD is at fault surely replacing it with a new drive would effect a fix ?
True but Humax don't repair boxes they prefer to exchange if within warranty.
On the other hand, if the software is at fault, then why have all other HDR-1000S out there not failed? Is there bad code in the software that is only triggered by some event or other perhaps? Maybe my box is suffering from both HDD & software issues?
It isn't a software issue; some Humax support agents are not very clueful.
Before shelling out for replacement parts or an exchange unit I am curious to know if I could test the hard drive (once removed) using my PC
Get a USB to SATA adaptor and connect the drive and have a look at the SMART data. If you can read the SMART data and the reallocated sector count is small then the drive is probably OK. You won't be able to look at the content on the drive without additional software.
and which resistor on the motherboard is to blame for causing the known undetectable hard drive issue.
I seem to recollect a long time ago somebody posted a picture of a resistor that had obviously got very hot. Have a careful look at the mother board and see if you can spot anything.
| Tue 15 Jan 2019 21:40:36
#15 |