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Remote control has stopped working - unit failing to respond.

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    bdsnconnolly

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    hi barry, i have just tried to upgrade the new software my 9150 but get the error E-HW the auto search finds the new software ok then displays the error and locks up. any ideas what i can try barry ?
    many thanks in advance.
    john

    | Thu 15 Dec 2011 15:53:19 #151 |
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    lyol49

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    Hi Barry

    Just carried out update and all seems to be working normally (fingers crossed)

    Thank you soooooo much for your assistance - You deserve a medal!!
    Have a lovely Christmas:)

    | Thu 15 Dec 2011 16:03:30 #152 |
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    bdsnconnolly

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    barry,please disregard my last postas i reset the unit to default and it has done the trick. thanks a million for your help and this great site.
    all the best to you and yours
    john

    | Thu 15 Dec 2011 16:04:54 #153 |
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    satty

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    bdsnconnolly - 44 minutes ago  » 
    barry,please disregard my last postas i reset the unit to default and it has done the trick. thanks a million for your help and this great site.
    all the best to you and yours
    john

    thanks very much,all seems to be ok bar the non listing on some of itv channels after this friday>you must have had a long night but thankyou very much it is much appreciated

    | Thu 15 Dec 2011 16:50:01 #154 |
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    dickiemint

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    "While you might argue that Humax should have foreseen this problem, although we don't know what the communication is like between those who make the changes and the manufacturers, it seems that Humax have pulled out all the stops to try and get all machines updated."

    The DTG run a update testing service to which manufacturers have agreed to send updates in advance. 1.00.26 must have been tested and passed when first supplied. If, if the rumour is true, there has been a change to the DTT platform, Humax should have checked out 1.00.26 against this usually well publicised change.

    ETSIs are a set of standards to which DVB -T -S & -C are specified. There is also a DTG "manual" called the Blue Book. Manufacturers who are members of the DTG agree to use these. Sometimes the software developers either don't or "mis-read" them. As did Humax with the 9200 infamous delayed recording start bug...

    In the past, when such hiccups happen the DTT change is reversed till the Set Top Box/PVR issue is resolved. Though in this case just how Humax can get ALL the 9300 and 9150 users to update is a mystery!

    Richard

    | Thu 15 Dec 2011 17:37:28 #155 |
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    Martin Liddle

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    dickiemint - 12 minutes ago  » 
    The DTG run a update testing service to which manufacturers have agreed to send updates in advance. 1.00.26 must have been tested and passed when first supplied. If, if the rumour is true, there has been a change to the DTT platform, Humax should have checked out 1.00.26 against this usually well publicised change.

    I think you are perhaps misinformed. The problem is with old versions of the software not 1.00.26. The people posting on this thread have uniformly been using versions earlier (I think) than 1.00.23.

    | Thu 15 Dec 2011 17:52:20 #156 |
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    philb

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    hi
    Iam in a bit of a dilemma
    My remote is not working so when i am on installation menu i cannot input numbers into the default box.
    Firstly is there any way to put numbers in without the remote and secondly i have a horrible feeling that the remote may be knacked.
    can i test it with my digi camera as per all remotes or has it ceased to work because of the software prob.
    thanks in advance.
    I understand that if i put the box in standby it will update at 4am but am a bit impatient

    | Thu 15 Dec 2011 18:01:58 #157 |
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    dickiemint

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    Martin,
    Ooops. Don't know where that came from! Complete gobbledegook wasn't it!

    I'd meant to say that 1.00.026 was obviously stable as it must have been tested, etc. And that it was originally issued, as I recall, to fix a freeze after a DTT platform change.

    Sorry for the misunderstanding on my first post in this forum.

    Richard

    | Thu 15 Dec 2011 18:05:45 #158 |
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    Martin Liddle

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    philb - 3 minutes ago  » 
    can i test it with my digi camera as per all remotes or has it ceased to work because of the software prob.

    There is no way the software problem can have broken the remote. Yes you can test it with a camera. I assume you have checked the batteries?

    | Thu 15 Dec 2011 18:07:26 #159 |
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    Martin Liddle

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    dickiemint - 2 minutes ago  » 
    I'd meant to say that 1.00.026 was obviously stable as it must have been tested, etc. And that it was originally issued, as I recall, to fix a freeze after a DTT platform change.

    Sorry but wrong again. 1.00.23 was the version that fixed problems that some people were experiencing during and post DSO. 1.00.26 was mainly bug fixing and improved functionality.

    | Thu 15 Dec 2011 18:11:03 #160 |

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