Hi,
I've had a search but couldn't find the answer.. I have the Aura and when I turn everything on tv, Aura etc I get a box top left that gives the resolution information. This I guess should disappear but I have to change channel for this to happen?
My only concern is its an OLED tv and trying to explain this to the rest of the family 
Any ideas? have I missed a setting.
Probably something related to the TV and not the Aura.
Zad3717 - 1 hour ago »
Hi,
I've had a search but couldn't find the answer.. I have the Aura and when I turn everything on tv, Aura etc I get a box top left that gives the resolution information. This I guess should disappear but I have to change channel for this to happen?
My only concern is its an OLED tv and trying to explain this to the rest of the family
Any ideas? have I missed a setting.
Welcome to our Forum
Agree with previous, is there an i button on the TV remote, try pressing it if so.
If not post your make/model of TV and someone may be able to help further.
Post a screenshot of the resolution box (or a photo) - the Aura does present one, but for me it disappears off screen after a couple of seconds, so if yours is sticking on then that feels wrong.
I had similar on Friday if it's related to a change of resolution which was posted on the main Aura discussion thread.
andyd1302 - 22 hours ago »
Related to the last update, I'm finding the Aura's auto-switching has become an absolute nightmare to such an extent that the Aura froze when switching to a Freeview Channel 4 HD broadcast in 16:9.
The Aura mistakenly thought it was 4:3 (pic below) then locked up.
The unit was unresponsive to remote command other than volume & channel up/down, where on channel change it still displayed the wrong aspect ratio & had to be unplugged to get it to display again correctly.
It seems since the auto-switching update was implemented in the Jan 29 release, along with the forced 1080p/50Hz default setting with less choice of manual override (1080i/50Hz please), it's becoming increasingly frustrating to use.
The only other option is if you've pressed the S/AD button which brings up more info. If pressed twice when on Freeview, I've discovered it gives the source resolution of the broadcast then the Aura decides what's best for you, usually 1080p/50Hz on Freeview HD.
Pressing the S/AD button a third time, the info box disappears.
Currently when delving in the Aura features there appears to be no 1080p/24Hz selection to match Amazon Prime Video HD or other apps and no 1080i/50Hz to match Freeview HD, only 1080p50Hz and 1080p60Hz.
The 1080i setting on the Aura seems to default to 1080p50Hz which might not seem an issue, but for SD content it definitely is as the picture is pretty wishy-washy when converted by the box then output to the panel.
Sky Q has the same 'conservative' setting, but at least the user has a choice.
https://helpforum.sky.com/t5/Sky-Q/1080i-vs-1080p/td-p/3464985
The box seems to have been engineered from the 'top down' (4k) rather than the 'bottom up' (SD/HD) & I hope the situation is remedied by Humax including a greater selection of resolutions further down the food chain.
I've got a query in to Humax support but it might be worth chiming in with your findings, taking a screenshot. 
I've tried flicking from ancient SD 4.3 broadcasts to HD to just about everything else. Res is set to Auto - incredibly smooth operation, no hiccoughs at all.
See picture, my tv oils Philips oled it’s odd that it doesn’t go off after a few seconds.
I get this occasionally now since the January software update. I can't work out when it occurs as it's not all the time.
Changing channel usually fixes it and it goes away.
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