Showcase and On demand not loading for over 2 days

My Humax Forum » Freesat HD » HB 1000S, 1100S

Showcase and On demand not loading for over 2 days

(56 posts)

jamonbread

member
Joined: Feb '15
Posts: 30
offline

Barry - 7 minutes ago »
Humax Towers have acknowledged my message, all reports to them so far are from users whose ISP is Sky.
Can those having issues post which ISP they use.

Yep, I'm with sky for my broadband and phone.

| Mon 27 Nov 2017 15:59:32 #11 |
patsy

senior member
Joined: Sep '16
Posts: 80
offline

Me too for broadband and phone.

| Mon 27 Nov 2017 16:01:28 #12 |
eljay

new member
Joined: Nov '17
Posts: 3
offline

Thanks, yes I'm with Sky as well

| Mon 27 Nov 2017 16:06:50 #13 |
Neil1

new member
Joined: Jan '17
Posts: 4
offline

I have this problem too, since yesterday. I would recommend not resetting or factory settings or anything. The problem lies elsewhere. I am also with Sky.

Here it has been reported publicly:
https://www.whathifi.com/news/freesat-and-humax-experiencing-demand-difficulties

| Mon 27 Nov 2017 16:24:31 #14 |
Barry

senior admin
Joined: Feb '11
Posts: 11,051
offline

Thanks for the ISP posts....

I'll throw a spanner in the works mine is VM

| Mon 27 Nov 2017 16:38:08 #15 |
gregspin

new member
Joined: Nov '17
Posts: 3
offline

I'm also experiencing this issue and I have Sky broadband and phone. I tried all the usual switching off, router re-booting yesterday evening, but to no avail.

I turned the box on this morning and the on-demand services were back. Happiness was short-lived, however, as it's not working again now

| Mon 27 Nov 2017 18:01:41 #16 |
eljay

new member
Joined: Nov '17
Posts: 3
offline

Fingers crossed, it's started working for me again now. The box was in standby for a while and after 5-minutes on BBC One, On Demand finally connected again for the first time in days. Hopefully this means they've got to the root of the issue and it'll stay fixed. Thanks everyone

| Mon 27 Nov 2017 18:27:54 #17 |
Barry

senior admin
Joined: Feb '11
Posts: 11,051
offline

On Demand and Showcase returned for me, also unit now connecting to IP for initial download of EPG.

EPG channel icons still plain text - Edit some updated as I posted this.

| Mon 27 Nov 2017 18:37:24 #18 |
jamonbread

member
Joined: Feb '15
Posts: 30
offline

I'm still out with both.

| Mon 27 Nov 2017 18:48:04 #19 |
Barry

senior admin
Joined: Feb '11
Posts: 11,051
offline

jamonbread - 5 minutes ago »
I'm still out with both.

Try putting unit into standby, wait 5 minutes then reboot.

| Mon 27 Nov 2017 18:53:59 #20 |