Showcase and On demand not loading for over 2 days

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Showcase and On demand not loading for over 2 days

(56 posts)

jamonbread

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Barry - 7 minutes ago »
Humax Towers have acknowledged my message, all reports to them so far are from users whose ISP is Sky.
Can those having issues post which ISP they use.

Yep, I'm with sky for my broadband and phone.

| Mon 27 Nov 2017 15:59:32 #11 |
patsy

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Me too for broadband and phone.

| Mon 27 Nov 2017 16:01:28 #12 |
eljay

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Thanks, yes I'm with Sky as well

| Mon 27 Nov 2017 16:06:50 #13 |
Neil1

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I have this problem too, since yesterday. I would recommend not resetting or factory settings or anything. The problem lies elsewhere. I am also with Sky.

Here it has been reported publicly:
https://www.whathifi.com/news/freesat-and-humax-experiencing-demand-difficulties

| Mon 27 Nov 2017 16:24:31 #14 |
Barry

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Thanks for the ISP posts....

I'll throw a spanner in the works mine is VM

| Mon 27 Nov 2017 16:38:08 #15 |
gregspin

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I'm also experiencing this issue and I have Sky broadband and phone. I tried all the usual switching off, router re-booting yesterday evening, but to no avail.

I turned the box on this morning and the on-demand services were back. Happiness was short-lived, however, as it's not working again now

| Mon 27 Nov 2017 18:01:41 #16 |
eljay

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Fingers crossed, it's started working for me again now. The box was in standby for a while and after 5-minutes on BBC One, On Demand finally connected again for the first time in days. Hopefully this means they've got to the root of the issue and it'll stay fixed. Thanks everyone

| Mon 27 Nov 2017 18:27:54 #17 |
Barry

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On Demand and Showcase returned for me, also unit now connecting to IP for initial download of EPG.

EPG channel icons still plain text - Edit some updated as I posted this.

| Mon 27 Nov 2017 18:37:24 #18 |
jamonbread

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I'm still out with both.

| Mon 27 Nov 2017 18:48:04 #19 |
Barry

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jamonbread - 5 minutes ago »
I'm still out with both.

Try putting unit into standby, wait 5 minutes then reboot.

| Mon 27 Nov 2017 18:53:59 #20 |