Showcase and On demand not loading for over 2 days

My Humax Forum » Freesat HD » HB 1000S, 1100S

Showcase and On demand not loading for over 2 days

(56 posts)

jamonbread

member
Joined: Feb '15
Posts: 30
offline

Barry - 3 minutes ago »

jamonbread - 5 minutes ago »
I'm still out with both.

Try putting unit into standby, wait 5 minutes then reboot.

Its been in standby for most of the day. I just turned it on from standby when I read the posts on this forum that they were both back for some users.

| Mon 27 Nov 2017 18:59:22 #21 |
joe pineapples

member
Joined: Aug '16
Posts: 40
offline

Just rechecked mine and its back again (without being in standby first). No sign of any updates yet though.

| Mon 27 Nov 2017 19:09:41 #22 |
ezytouch

junior member
Joined: Nov '17
Posts: 9
offline

I also have this problem with the Humax & Sky combination.
I have done a factory reset on the box, and I am able to access the IPlayer via Showcase, but I can't access On Demand via the menu (I get "link is not currently available).
Same time frame (2-3 days).
Is this most likely a Sky problem or a Humax problem?
Has anyone spoken to Sky?
Thank you.

| Mon 27 Nov 2017 19:17:00 #23 |
Barry

senior admin
Joined: Feb '11
Posts: 11,051
offline

Welcome to our Forum

Humax Towers are aware and on the case.

| Mon 27 Nov 2017 19:22:05 #24 |
jamonbread

member
Joined: Feb '15
Posts: 30
offline

Barry - 39 minutes ago »
Welcome to our Forum
Humax Towers are aware and on the case.

So its a problem at Humax's end, and not with freesat then?

| Mon 27 Nov 2017 20:01:57 #25 |
joe pineapples

member
Joined: Aug '16
Posts: 40
offline

Didn't actually try an app. I also still get the link not working message (or whatever it said) (tried iplayer & youtube)

BT line, Sky BB.

| Mon 27 Nov 2017 20:13:02 #26 |
Barry

senior admin
Joined: Feb '11
Posts: 11,051
offline

jamonbread - 1 hour ago »

Barry - 39 minutes ago »
Welcome to our Forum
Humax Towers are aware and on the case.

So its a problem at Humax's end, and not with freesat then?

No....Humax are investigating where the problem is.

| Mon 27 Nov 2017 21:24:05 #27 |
patsy

senior member
Joined: Sep '16
Posts: 80
offline

Mine is back on. Just as though nothing had happened. Hopefully resolved.

| Mon 27 Nov 2017 21:34:44 #28 |
Barry

senior admin
Joined: Feb '11
Posts: 11,051
offline

patsy - 30 minutes ago »
Mine is back on. Just as though nothing had happened. Hopefully resolved.

Thank you for the update patsy.

| Mon 27 Nov 2017 22:05:41 #29 |
joe pineapples

member
Joined: Aug '16
Posts: 40
offline

Mine wasn't as of 5mins ago...'incorrect link' (after being in standby for over 5mins). Will leave it in standby overnight so hopefully sorted in the morning.

| Mon 27 Nov 2017 22:11:13 #30 |