Hello
This is my first use of the Forum, so I hope I have given enough information for someone to offer some advice on how to solve, or at least explain, my problem. I have had a look around this Forum, and others, but couldn't see any posts that looked to be similar to my problem.
I have a Humax HDR-1000S; software version 2.02.46; updated 20 JUL 2015; in Freesat mode. It has been in use for a couple of years without any problem until about a week ago, when I found that a couple of recordings that I had set did not work. On checking, I found that there was no reception on those two channels, which had certainly been working before.
I tried re-tuning but found that they, along with quite a number of other channels, were no longer being received. For instance, no reception of BBC2 HD, ITV, BBC THREE, ITV2 and E4 among others, but ITV+1 and ITV2+1 are received. The message "The receiver is not receiving a signal or the signal is too weak" is shown on screen for the channels with no reception.The signal comes from a communal dish on top of a block of flats, with two feeds, both connected to the box and both of which appear to work.
On messing around with the cables at the back of the box, I found that only the input to SAT IN 1 produces a signal and, on re-tuning, only Tuner 1 appears to work. I tested the signal strength (through Settings/System information/Signal info) for Tuner 1, which says Good for both strength and quality when the box is tuned to a channel that is working. However, when it is tuned to one which isn't working (ITV2 for instance) it says No Signal. I have unplugged the power cable for a while and then plugged in again, but it made no difference.
It may be that it is a problem with the dish or the communal feed, but I don't want to get the management to engage an engineer to check things out only to find it is my own equipment that is faulty, and then risk being asked to pay the costs incurred, especially as it does seem odd that only one tuner appears to be working, which rather indicates a fault with the box.
Hopefully, someone here might be able to make sense of the situation outlined above. Do let me know if there is any other info that would help. Thanks in advance.