Some Channels With No Signal Reception

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Some Channels With No Signal Reception

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blake

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Thanks for the quick replies. Sorry for the delay - took some time to carry out what was suggested.

Reffub - I checked the first 15 channels from 101 upwards and found that, as you said, the working channels are indeed horizontal and the non-working are vertical. However, I then checked some random channels and found True Movies 1 is working and yet that is vertical (along with Movies 2, Drama & Ent, all V and from the same satellite, yet all working). I'm not sure where that leaves us! [I'm in the London area by the way. Not sure whether that makes any difference to satellite reception apart from the regional variations.] Unfortunately, I don't have the
opportunity at the moment to try another satellite feed. I did ask the management whether any other resident was having trouble but they didn't say they had heard of it - mind you, they don't give much away.

grahamlthompson - I had a look at the channel lists, as suggested by Reffub and you, with the above results. In addition, I carried out the procedures you suggested.

With both cables connected, Signal Info says Good for both Strength and Quality on Tuner 1, but nothing for Tuner 2 (no verbal indication and empty bar graphic); Freesat box connected with 1 cable. On powering off and reversing the cables, same result for Tuner 1, but Tuner 2 first of all showed almost full bars for Strength and Quality but with no verbal indication, and then after a few seconds the bars emptied leaving it as it was previously; still says just 1 cable. This was carried out while tuned into a "good" channel (BBC1).

Afterwards, I changed to a "missing" channel (BBC2 HD) and carried out the procedure again. Tuner 1 says NO SIGNAL with empty bars, and Tuner 2 has empty bars with no verbal indication; only 1 cable connected. Powered off and reversed cables - same result (this time no transitory bars on Tuner 2).

The cables connectors appear quite sturdy and are tightly screwed onto the sockets at the wall plate and at the SAT IN. It appears from the above that both cables are providing a signal. The loss of the channels appears to have happened suddenly.

I hope the above will provide some clues to what is happening and, hopefully, how to sort it out. Thanks.

| Sat 8 Aug 2015 14:36:21 #11 |
REPASSAC

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"Freesat box connected with 1 cable"
That is your first problem. In this mode tuner two is connected by an internal link to LNB1 the cable on LNB2 will be ignored.

This setting is ONLY changed at initial setup or reset to factory default or via a secret menu.

I would suggest taking the unit to a friend with dual feeds and doing to the reset to default there. Watch carefully for on screen messages.

| Sat 8 Aug 2015 14:59:08 #12 |
blake

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REPASSAC - The box certainly said "connected with 2 cables" previously. I remember seeing that some time ago, and I've used it to record 2 programmes at the same time while watching another so I guess both tuners must have been working. I haven't done anything to alter that so why would it now say only 1 cable connected?

I'm unable to try it out elsewhere at the moment. Would it be worth resetting to factory default here and watching for on screen messages?

grahamlthompson - any thoughts on the above results of the tests you suggested. Any further help would be appreciated.

| Sun 9 Aug 2015 20:56:57 #13 |
grahamlthompson

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As Repassac says, normally the only way we know to change the connection mode is a factory reset (or to change the connection mode by one of the hidden engineering menus).

Perhaps a subtle change in the software now detects the number of cables you have connected during a freesat retune.

I can't access my box at the moment as it's recording. Do not attempt to do a reset until we are sure that you have the freesat home transponder available (If you have not the box will not be able to verify your postcode).

I will post step by step instructions tomorrow to check this.

However based on your previous post it seems likely you have an issue with your communal system.

Did you download the channels by trasnponder data I linked to and choose 1 channel from each to see what is missing. if you did it would help to identify the issue.

The first 4 columns show the channels on each transponder, if you receive one you should get them all.

Channel Number Channel Name Frequency Polarisation Band 104 Channel 4 10714 H LBH 125 More4 + 1 10714 H LBH 300 Film4 10714 H LBH 301 Film4 + 1 10714 H LBH 974 Channel 4 10714 H LBH 750 RTE Radio 1 10743 H LBH 751 RTE 2fm 10743 H LBH 752 RTE Lyric fm 10743 H LBH 753 RTE RnaG 10743 H LBH 109 BBC Two Eng 10773 H LBH 148 BBC Four 10773 H LBH 608 CBeebies 10773 H LBH 950 BBC One Lon 10773 H LBH 951 BBC One CI 10773 H LBH 954 BBC One East W 10773 H LBH 965 BBC One West 10773 H LBH 968 BBC Two Eng 10773 H LBH 981 BBC RB 1 10773 H LBH 110 BBC ALBA 10802 H LBH 700 BBC Radio 1 10802 H LBH 701 BBC Radio 1X 10802 H LBH 702 BBC Radio 2 10802 H LBH 705 BBC Radio 5L 10802 H LBH 706 BBC Radio 5SX 10802 H LBH 709 BBC Asian Net 10802 H LBH 955 BBC One N West 10802 H LBH 956 BBC One NE&C 10802 H LBH 959 BBC One S East 10802 H LBH 960 BBC One Scot 10802 H LBH 966 BBC One Yorks 10802 H LBH 970 BBC Two Scot 10802 H LBH 155 ITV4+1 10832 H LBH 112 ITV +1 West 10832 H LBH 112 ITV +1 Wales 10832 H LBH 112 ITV Anglia East +1 10832 H LBH 103 ITV Wales 10832 H LBH 103 ITV West 10832 H LBH 103 ITV West Country South 10832 H LBH 112 ITV +1 10891 H LBH 114 ITV2+1 10891 H LBH 158 ITVBe+1 10891 H LBH 112 ITV West Country + 1 10891 H LBH 112 ITV Central West + 1 10891 H LBH 112 ITV London + 1 10891 H LBH 103 ITV Meridian TV South 10891 H LBH 103 ITV Tyne Tees TV North 10891 H LBH 103 ITV Yorkshire West 10891 H LBH 103 ITV Border 10891 H LBH 105 Channel 5 10964 H LBH 128 Channel 5 +1 10964 H LBH 129 5 USA 10964 H LBH 130 5 USA +1 10964 H LBH 131 5* 10964 H LBH 132 5* +1 10964 H LBH 133 Channel 5+24 10964 H LBH 141 Spike 10964 H LBH 112 ITV Tyne Tees 10994 H LBH 103 ITV Central East 10994 H LBH 103 ITV Border Scotland 10994 H LBH 112 ITV Yorkshire TV East +1 10994 H LBH 103 ITV Mediian TV North 10994 H LBH 103 ITV Anglia TV West 10994 H LBH 103 ITV Yorkshire TV East 10994 H LBH 107 BBC Four HD 11023 H LBH 200 BBC NEWS HD 11023 H LBH 601 CBeebies HD 11023 H LBH 973 BBC One ScotHD 11023 H LBH 976 BBC One Wal HD 11023 H LBH 690 Inspiration TV 11082 H LBH 207 CNN 11111 H LBH 140 BET 11141 H LBH 203 Al Jazeera Eng 11170 H LBH 304 Movies4Men 11170 H LBH 305 Movies4Men+1 11170 H LBH 400 IRISH TV 11222 H LBH 401 Information TV 11222 H LBH 402 Showcase 11222 H LBH 410 Film On TV 11222 H LBH 662 Colors 11222 H LBH 733 Heart 11222 H LBH 734 LBC 11222 H LBH 786 BFBS Radio 11222 H LBH 815 TJC Choice 11222 H LBH 136 CBS Reality +1 11261 H LBH 138 horror channel 11261 H LBH 152 Travel Ch +1 11261 H LBH 505 Vintage TV 11261 H LBH 691 DAYSTAR TV 11261 H LBH 810 IDEAL EXTRA 11307 H LBH 811 Craft Extra 11307 H LBH 812 Ideal World 11307 H LBH 813 Create & Craft 11307 H LBH 137 CBS Action 11389 H LBH 139 horror ch+1 11389 H LBH 157 ShowBiz TV 11389 H LBH 510 Magic 11389 H LBH 807 JewelleryMaker 11389 H LBH 900 On Demand 11427 H LBH 901 BBC iPlayer 11427 H LBH 903 ITV Player 11427 H LBH 999 freesat info 11427 H LBH 204 euronews 11464 H LBH 211 CCTV-NEWS 11464 H LBH 506 heart tv 11552 H LBH 507 CAPITAL TV 11552 H LBH 719 Capital FM 11552 H LBH 720 Capital XTRA 11552 H LBH 721 Classic FM 11552 H LBH 722 Gold 11552 H LBH 723 XFM 11552 H LBH 730 PlanetRock 11552 H LBH 732 Smooth RadioUK 11552 H LBH 805 Gems TV 11552 H LBH 806 TV Shop 11552 H LBH 817 Rocks and Co1 11552 H LBH 821 HIGH STREET TV 11552 H LBH 663 Zing 11670 H LBH 145 Challenge 11836 H HBH 146 Challenge +1 11836 H HBH 652 Forces TV 11836 H HBH 800 QVC 11953 H HBH 814 QVC Extra 11953 H HBH 816 QVC Beauty 11953 H HBH 818 QVC Style 11953 H HBH 121 Channel 4 + 1 10729 V LBV 122 E4 10729 V LBV 123 E4 + 1 10729 V LBV 124 More4 10729 V LBV 975 Channel 4 + 1 10729 V LBV 103 ITV 10758 V LBV 113 ITV2 10758 V LBV 117 ITV4 10758 V LBV 118 ITVBe 10758 V LBV 602 CITV 10758 V LBV 977 ITV London 10758 V LBV 103 ITV London 10758 V LBV 103 ITV Granada 10758 V LBV 103 ITV Anglia East 10758 V LBV 103 ITV Central West 10758 V LBV 101 BBC One W Mid 10788 V LBV 201 BBC Parliament 10788 V LBV 703 BBC Radio 3 10788 V LBV 704 BBC Radio 4 FM 10788 V LBV 707 BBC 6Music 10788 V LBV 708 BBC Radio 4 Ex 10788 V LBV 710 BBC Radio 4 LW 10788 V LBV 711 BBC World Sv 10788 V LBV 712 BBC R Scotland 10788 V LBV 713 BBC RnGaidheal 10788 V LBV 714 BBC R Wales 10788 V LBV 715 BBC R Cymru 10788 V LBV 716 BBC R Ulster 10788 V LBV 952 BBC One E Mid 10788 V LBV 953 BBC One East E 10788 V LBV 963 BBC One W Mid 10788 V LBV 964 BBC One Wales 10788 V LBV 967 BBC One Yk&Li 10788 V LBV 971 BBC Two Wales 10788 V LBV 147 BBC Three 10817 V LBV 212 BBC NEWS 10817 V LBV 607 CBBC 10817 V LBV 957 BBC One NI 10817 V LBV 958 BBC One Oxford 10817 V LBV 961 BBC One South 10817 V LBV 962 BBC One S West 10817 V LBV 969 BBC Two NI 10817 V LBV 102 BBC Two HD 10847 V LBV 106 BBC Three HD 10847 V LBV 108 BBC One HD 10847 V LBV 600 CBBC HD 10847 V LBV 972 BBC One HD 10847 V LBV 978 BBC One NI HD 10847 V LBV 115 ITV3 10906 V LBV 116 ITV3+1 10906 V LBV 731 talkSPORT 10906 V LBV 112 STV East + 1 10906 V LBV 103 STV North 10906 V LBV 103 STV Central West 10906 V LBV 103 STV Central East 10906 V LBV 112 ITV Granada + 1 10906 V LBV 103 ITV Channel TV 10906 V LBV 119 STV HD 11068 V LBV 119 ITV1 HD 11097 V LBV 119 ITV1 London HD 11097 V LBV 119 ITV1 Granada HD 11097 V LBV 119 ITV Meridian South HD 11097 V LBV 119 ITV1 Central West HD 11097 V LBV 126 Channel 4 HD 11126 V LBV 127 4seven 11126 V LBV 206 RT HD 11225 V LBV 209 NHK WORLD HD 11225 V LBV 503 B4U Music 11265 V LBV 692 Revelation 11265 V LBV 694 GOD Channel 11265 V LBV 142 True Ent 11307 V LBV 153 True Drama 11307 V LBV 302 True Movies 1 11307 V LBV 303 True Movies 2 11307 V LBV 500 Chart Show TV 11307 V LBV 501 The Vault 11307 V LBV 502 ChartshowDance 11307 V LBV 504 Starz TV 11307 V LBV 603 POP 11307 V LBV 604 PopGirl 11307 V LBV 605 Tiny Pop 11307 V LBV 606 Kix 11307 V LBV 609 Tiny Pop +1 11307 V LBV 120 S4C Digidol 11343 V LBV 134 CBS Drama 11343 V LBV 661 Rishtey 11343 V LBV 870 BABESTATION 11343 V LBV 693 ISLAM CHANNEL 11390 V LBV 695 Sonlife TV 11390 V LBV 809 TJC 11390 V LBV 820 Thane 11390 V LBV 135 CBS Reality 11426 V LBV 149 Food Network 11426 V LBV 151 Food Network+1 11426 V LBV 205 France 24 11426 V LBV 208 Bloomberg TV 11426 V LBV 156 more>movies 11479 V LBV 210 CNBC 11479 V LBV 150 Travel Channel 11567 V LBV 154 truTV 11567 V LBV 660 SONY SAB 11567 V LBV 808 JML Direct 11567 V LBV 411 Fashion One 11685 V LBV 724 Absolute 11685 V LBV 726 Absolute 80s 11685 V LBV 729 JazzFM 11685 V LBV 790 TWR 11685 V LBV 511 VIVA 11895 V LBV 144 PICK 12207 V HBV 159 PICK +1 12207 V HBV 202 Sky News 12207 V HBV 651 COMMUNITY 12207 V HBV 508 Kiss 12480 V HBV 509 The Box 12480 V HBV

look at the frequency and polarisation (10714 H) in the first block, if you get one the rest will be available)

Check one channel from each block and post what frequency and polarisation you can view.

| Sun 9 Aug 2015 21:41:31 #14 |
grahamlthompson

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To check the home transponder.

Settings - System Settings - STB Mode - Change to non freesat mode OK

Settings - Non Freesat -OK

Right to Transponder All - OK

Scroll down transponder list (the signal strength and quality for the highlighted transponder is shown at the top of the screen).

If any have no signal note the details.

Scroll down to 11428,H,27500,2/3.

If you have a signal and quality then you should be able to do a factory reset.

Press the Home button and OK on Freesat mode.

If you don't then have any picture or sound reboot the box.

How to do a reset (If you have the home transponder)

Settings - System Settings - Factory Default (default password is 0000 - four zeros)

| Mon 10 Aug 2015 9:51:57 #15 |
blake

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Thanks for the latest info. I have just finished going through the transponder data, as follows:

ALL horizontal channels received OK. No vertical channels received except - 11685 (each channel works but is heavily pixellated and sound distorted), 11895+12207+12480 (all channels work OK). I notice that none of the True channels on 11307 V are now being received (nor any of the other channels on that transponder)yet they were OK on Saturday when I did the earlier check.

Don't know whether this helps or confuses matters. I'll wait until you respond before doing the Factory Reset detailed in your latest post, just in case the above suggests a different approach.

| Mon 10 Aug 2015 11:28:18 #16 |
blake

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Just to clarify - my last post was in response to transponder data list from last night. Took me a while to check reception of each transponder(while you were posting this morning's message). Now to the latest test.

I've changed setting to Non Freesat mode but get a blank screen with the "..not receiving a signal.." message at the top (despite having been on BBC1 which was working OK) - no Tranponder All. However, pressing Settings gives Non freesat option which takes me to a screen with Channel Search - Transponder All. The Strength and Quality bars have already appeared at the top of the screen with Good for both.

OK Transponder All - scrolled down the list and all transponders show no change in the S & Q = Good. However, on selecting and OKing the first two individual entries (perhaps I was meant to do this anyway?) I found 10714 is Good but 10729 is No Signal. Should I do this for the whole list? [11428 shows Good.]

I'll still wait for further info before Factory reseting. By the way, the "..not receiving.." message stays at the top of the screen the whole time - doesn't seem to be a way of getting rid of it (short of going back to Freesat mode and selecting a working channel)!

| Mon 10 Aug 2015 12:27:34 #17 |
grahamlthompson

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Short of having access to another satellite box (can you borrow a working one from a friend). Almost any one will do including an old but working sky box. I think you need to get the building services management team to check your connections. It does sound as if for some reason your box is unable to select vertical channels from the multiswitch. It could be a box issue (doubtfull) or a problem with the two ports on the multiswitch you are connected to. Only way to tell is as already said is try it on a known working dish.

Up to you if you want to try the reset, at least you should not get stuck at the postcode verification stage.

Someone with a multimeter would be able to check what DC voltage is being output when a vertical channel is selected.

It should be 12.5-14.5V for a vertical channel and 15.5-18V for horizontal channels.

| Mon 10 Aug 2015 13:32:42 #18 |
blake

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Thanks for sticking with me. Unfortunately, I can't access another satellite box at the moment - the people I know nearby are Freeviewers. However, I do have a multimeter and have checked the outputs on a handful of channels:

SAT IN 1 - horizontal 18.2V, vertical 13.6V
SAT IN 2 - both H and V are 13.6V (which I presume is not good, though bear in mind that Info says there is just 1 cable connected and tuner 2 isn't working, if that makes any difference to the output.)

Can you glean any judgment from this as to whether the box is faulty? If not, perhaps I should just do the factory reset and see what happens. Last resort is to find a known working feed or box for testing.

| Mon 10 Aug 2015 17:59:15 #19 |
grahamlthompson

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blake - 16 minutes ago »
Thanks for sticking with me. Unfortunately, I can't access another satellite box at the moment - the people I know nearby are Freeviewers. However, I do have a multimeter and have checked the outputs on a handful of channels:
SAT IN 1 - horizontal 18.2V, vertical 13.6V
SAT IN 2 - both H and V are 13.6V (which I presume is not good, though bear in mind that Info says there is just 1 cable connected and tuner 2 isn't working, if that makes any difference to the output.)
Can you glean any judgment from this as to whether the box is faulty? If not, perhaps I should just do the factory reset and see what happens. Last resort is to find a known working feed or box for testing.

The figure for satin2 doesn't mean anything. In single cable mode tuner 2 has no control functions. Only tuner 1 has lnb control.

Other than the horizontal being a tad high (by the time it gets to the lnb it will be in limits as there is some voltage drop on the cable).

All the indications are that it's not a problem at your end.

Perhaps you should do the reset and confirm you have dual cable working.

That would allow a more meaningful check on what channels if any are missing.

| Mon 10 Aug 2015 18:19:02 #20 |