New to this forum, but I have read quite a few posts here since buying a FVP4000T in early November trying to figure out what's up with unit, or is it just me?
The original unit has been replaced by the retailer. Unit 1 had the 'rebooting' problems discussed in another post and the 'empty schedule' problem. During setup the software upgraded from whatever it was to 1.01.25. Following various emails to Humax I waited for the next update to address the 'rebooting' problem. 1.01.49 duly arrived and this did seem to fix this issue. However the empty schedule problem was not fixed - I had assumed, I guess incorrectly, that this was tied up with the rebooting problem. Further communication with Humax and the retailer resulted in Humax offering to take a look at the unit (seemingly unaware of the 'empty schedule' issue) and the retailer offering a replacement. On the basis that unit 1 was possibly faulty I decided to try the replacement.
Unit 2 is a slightly updated model - the power plug is different, a little larger and the standby/record and power lights have been moved to the centre of the unit and are now blue for power, red for standby and purple for recording. This unit came with firmware 1.01.25 installed and upgraded to 1.01.49 during setup. With unit 1 after the upgrade to 1.01.49 the Schedule was ok for about two days before going blank (most often) or only showing one or two scheduled recordings. Unit 2 went almost a full three days before doing exactly the same.
It's driving me nuts. I have never had to waste quite so much time on a brand new piece of technology (other than Windows of course).
Along with the 'empty schedule' unit 1 did feel a bit unstable generally, slow to respond to the Recording button or access some menus. Unit 2 seems better in this regard, but certainly not what I would describe as rock solid.
Having read through this post here is my dilemna - do I hang on in hope that these issues will be addressed at some point or cut my losses and get a refund?
From my communications with Humax and also mentioned here there seems to be some denial on the part of the manufacture that this problem exists. However someone else here suggests that new software is being beta tested which may address this issue. Does anyone have any info to clarify any of this one way or the other?
Various searches have turned up a worryingly large amount of negative feedback regarding the FVP, including one retailer I came across stating that they've stopped stocking this unit because of excessive issues and returns. If this 'empty schedule' issue is only apparent on 'some' units just how unlucky am I to get two units in less than two months with this exact same problem?
Anyway, thought I'd post here before contacting Humax etc just in hope that someone can perhaps enlighten me as to whether these issues will likely as not be fixed eventually or will Humax just move on to manufacturing a new unit? In some of the stuff I've read both these options have been suggested, so I really am none the wiser at this moment.
For my money this IS a software issue. I love the functionality of the unit, when it works it's great. But perhaps it's just got too much going on and they'll never sort it out without a ground-up rebuild of firmware.. that's my worry.
Any updated info or advice would be much appreciated - Thanks in advance. If/when I do re-contact Humax regarding this I'll post again.
| Mon 12 Dec 2016 17:51:03
#42 |
