Trouble getting box out of standby

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Trouble getting box out of standby

(24 posts)

G3SDW

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Have had the 1000 model for a month or so and when it works it works well.
The problem seems to be that once i have put the box into standby then the next time i come to use it it will not respond to the handset with me trying to turn it on.
So what i have to do is to turn the box off at the mains switch at the rear, wait for a short time, about 20 seconds or so and then turn the rear switch to on.
Then after several attempts to make the box come out of standby then we are away and all works very well indeed.
One other thing and this maybe normal is that the display is very dim, only just about readable.
This box was purchased direct from Humax and it being one of there factory reconditioned ones.
So i thought i would post here to see if i am doing something wrong before i contact Humax.
Cheers all
Ken Underwood

| Sun 6 Mar 2016 15:15:16 #1 |
Barry

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Welcome to our Forum

You do not appear to be doing anything wrong.

Reject the unit and get a replacement.

| Sun 6 Mar 2016 16:46:52 #2 |
G3SDW

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Cheers Barry, yes i intend to do that thing first thing tomorrow.

| Sun 6 Mar 2016 16:48:45 #3 |
G3SDW

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Hi Barry and all, i contacted support yesterday and they sent me via email instruction of the official reset instruction which duly carried out.

That all went fine and for several hours i could bring the box out of standby without any problem whatsoever.

I tried it first thing this morning and we were back to square one, stuck in standby.

Contacted support today and was advised me to email them with the details and invoice number and they would return my email with instructions of how the box will be replaced.

Will update the forum with any new info asap

Regards

Ken Underwood

| Tue 8 Mar 2016 14:32:58 #4 |
Barry

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Good news on replacement Ken, keep us updated.

| Tue 8 Mar 2016 14:43:57 #5 |
G3SDW

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Barry can i assume that support is in Southern Ireland, wonder why i thought that?
Ken

| Tue 8 Mar 2016 14:46:43 #6 |
Barry

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Support cell is NI

| Tue 8 Mar 2016 16:35:27 #7 |
G3SDW

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I felt thew accent was southern but got it wrong, very helpful though, thanks for the info Barry.

| Tue 8 Mar 2016 16:37:51 #8 |
G3SDW

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Am i expecting to much i wonder? sent a reply 24 hours ago with all the details, so far have not had any conformation at all.
Is this normal? as from what i have read that there exchange system is ultra brilliant.

Ken

| Wed 9 Mar 2016 12:06:12 #9 |
andyfras

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It normally takes a few days for a reply.

| Thu 10 Mar 2016 9:25:05 #10 |