My Humax Forum » Freeview HD » YouView DTR-T

Trouble getting box out of standby

(24 posts)
  1. G3SDW

    G3SDW

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    Have had the 1000 model for a month or so and when it works it works well.
    The problem seems to be that once i have put the box into standby then the next time i come to use it it will not respond to the handset with me trying to turn it on.
    So what i have to do is to turn the box off at the mains switch at the rear, wait for a short time, about 20 seconds or so and then turn the rear switch to on.
    Then after several attempts to make the box come out of standby then we are away and all works very well indeed.
    One other thing and this maybe normal is that the display is very dim, only just about readable.
    This box was purchased direct from Humax and it being one of there factory reconditioned ones.
    So i thought i would post here to see if i am doing something wrong before i contact Humax.
    Cheers all
    Ken Underwood

    | Sun 6 Mar 2016 15:15:16 #1 |
  2. Barry

    Barry

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    Welcome to our Forum

    You do not appear to be doing anything wrong.

    Reject the unit and get a replacement.

    | Sun 6 Mar 2016 16:46:52 #2 |
  3. G3SDW

    G3SDW

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    Cheers Barry, yes i intend to do that thing first thing tomorrow.

    | Sun 6 Mar 2016 16:48:45 #3 |
  4. G3SDW

    G3SDW

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    Hi Barry and all, i contacted support yesterday and they sent me via email instruction of the official reset instruction which duly carried out.

    That all went fine and for several hours i could bring the box out of standby without any problem whatsoever.

    I tried it first thing this morning and we were back to square one, stuck in standby.

    Contacted support today and was advised me to email them with the details and invoice number and they would return my email with instructions of how the box will be replaced.

    Will update the forum with any new info asap

    Regards

    Ken Underwood

    | Tue 8 Mar 2016 14:32:58 #4 |
  5. Barry

    Barry

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    Good news on replacement Ken, keep us updated.

    | Tue 8 Mar 2016 14:43:57 #5 |
  6. G3SDW

    G3SDW

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    Barry can i assume that support is in Southern Ireland, wonder why i thought that?
    Ken

    | Tue 8 Mar 2016 14:46:43 #6 |
  7. Barry

    Barry

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    Support cell is NI

    | Tue 8 Mar 2016 16:35:27 #7 |
  8. G3SDW

    G3SDW

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    I felt thew accent was southern but got it wrong, very helpful though, thanks for the info Barry.

    | Tue 8 Mar 2016 16:37:51 #8 |
  9. G3SDW

    G3SDW

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    Am i expecting to much i wonder? sent a reply 24 hours ago with all the details, so far have not had any conformation at all.
    Is this normal? as from what i have read that there exchange system is ultra brilliant.

    Ken

    | Wed 9 Mar 2016 12:06:12 #9 |
  10. andyfras

    andyfras

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    It normally takes a few days for a reply.

    | Thu 10 Mar 2016 9:25:05 #10 |

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