We've just bought the Humax Aura (FVP-4KGTR) and are having a problem pairing it with our Sony Bravia TV (Model KD55XE8596BU), we go through the paring process but when holding the standby and OK buttons we do not get any 3 digit code appearing on screen. The red LED does highlight on the remote so it does look to be trying to do something, but nothing happens.
I did make calls to support yesterday who advised me to hard reset the device and go through things again, exactly the same issue. On the second call I was told the device must be faulty and I should look to return it to Argos for a replacement.
Is this correct?