I just received this in an email from Humax support.
Humax Support » Thank you for contacting Humax Support.
If you are experiencing portal issues still, it may mean you're not properly connected to the internet, to receive any updates you'll need to be.
Turn the Humax Box off at the mains.
Turn the modem/router off at the mains for 5 minutes
Then turn the modem/router on at the mains
Then wait 5 minutes and turn the Humax Box On
This should enable the box to have full access to the internet
If after performing these steps and you do not have access you will need to add your Humax Box in your modem/router as an exception with full access in your security settings.
You will need to ensure that the following ports are opened on your router for the Humax Box.
HTTP: 80
HTTP: 8080
SSL: 443
If you are not seeing the router/hub and cannot connect then the issue can be caused by the default WiFi encryption protocol on the router. Make sure that the Hub is set to "WPA" auto or "WPA-PSK"(Tkip). If the box is unable to connect then you would need to try the router on WEP temporarily to rule out any WiFi security issues.
You may need to have your ISP walk you through through the process of changing either the port information or the WiFi protocol.
I hope this means that the portal on the HD-FOX is fixed: but there is no absolute confirmation of this. The cynical little devil on my shoulder is telling me that this reply is just a way of stalling and blaming the user and their ISP for the Humax portal problems. I'll try it out later. If anyone has success using these instructions, please post and let us know.
| Mon 8 Sep 2014 14:15:00
#16 |
