My Humax Forum » Freesat HD » HB 1000S, 1100S

Unable to play .mkv files from Media Share

(7 posts)
  1. SpiderJon

    SpiderJon

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    I've never managed to play .mkv files via the Media Share -- I just get the "Not supported file format" message.

    Is there some setting I've overlooked?

    Thanks.

    | Sat 27 Aug 2016 16:25:45 #1 |
  2. grahamlthompson

    grahamlthompson

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    SpiderJon - 10 minutes ago  » 
    I've never managed to play .mkv files via the Media Share -- I just get the "Not supported file format" message.
    Is there some setting I've overlooked?
    Thanks.

    No setting .MKV is a container format. Without knowing what digital compression codecs the video and audio it contains used, no way of even guessing why they don't play or suggest a way you can make them compatible.

    You can find this information using the free MediaInfo programme and selecting treeview. You can export this info as a text file and post the text.

    https://mediaarea.net/en/MediaInfo/Download

    Information on what video and audio each container can use is here.

    https://en.wikipedia.org/wiki/Comparison_of_video_container_formats

    If you look up .MKV (Matroska Video) you will see it can use virtually any audio and video compression codec.

    Long shot try changing the file extention to .mp4

    Welcome to our forum

    | Sat 27 Aug 2016 16:43:00 #2 |
  3. SpiderJon

    SpiderJon

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    Hi Graham

    Many thanks for the prompt & helpful reply.

    So far all the .mkv files I've checked with MediaInfo have been in H.264/AVC format.

    | Sat 27 Aug 2016 18:15:49 #3 |
  4. grahamlthompson

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    SpiderJon - 22 minutes ago  » 
    Hi Graham
    Many thanks for the prompt & helpful reply.
    So far all the .mkv files I've checked with MediaInfo have been in H.264/AVC format.

    Not enough info. What resolution and frame rate, what audio codec. Treeview gives a detailed analysis of both audio and video.

    | Sat 27 Aug 2016 18:40:34 #4 |
  5. SpiderJon

    SpiderJon

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    Here's the full video & audio info from one .mkv file that won't play:

    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Main@L3
    Format settings, CABAC : Yes
    Format settings, ReFrames : 3 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 53 min
    Bit rate mode : Variable
    Nominal bit rate : 1 540 kb/s
    Maximum bit rate : 2 310 kb/s
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.186
    Writing library : x264 core 118
    Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x1:0x111 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=8 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=48 / keyint_min=25 / scenecut=0 / intra_refresh=0 / rc_lookahead=0 / rc=2pass / mbtree=1 / bitrate=1540 / ratetol=1.0 / qcomp=0.50 / qpmin=6 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=2310 / vbv_bufsize=3080 / nal_hrd=vbr / ip_ratio=1.40 / aq=1:1.00
    Language : English
    Default : Yes
    Forced : No

    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : A_AAC
    Duration : 53 min
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 spf)
    Compression mode : Lossy
    Delay relative to video : 20 ms
    Language : English
    Default : Yes
    Forced : No

    Thanks

    SJ

    | Sat 27 Aug 2016 21:37:07 #5 |
  6. grahamlthompson

    grahamlthompson

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    SpiderJon - 10 hours ago  » 
    Here's the full video & audio info from one .mkv file that won't play:
    Video
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : Main@L3
    Format settings, CABAC : Yes
    Format settings, ReFrames : 3 frames
    Codec ID : V_MPEG4/ISO/AVC
    Duration : 53 min
    Bit rate mode : Variable
    Nominal bit rate : 1 540 kb/s
    Maximum bit rate : 2 310 kb/s
    Width : 720 pixels
    Height : 480 pixels
    Display aspect ratio : 16:9
    Frame rate mode : Constant
    Frame rate : 23.976 (24000/1001) FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.186
    Writing library : x264 core 118
    Encoding settings : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x1:0x111 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=2 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=8 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=2 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=48 / keyint_min=25 / scenecut=0 / intra_refresh=0 / rc_lookahead=0 / rc=2pass / mbtree=1 / bitrate=1540 / ratetol=1.0 / qcomp=0.50 / qpmin=6 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=2310 / vbv_bufsize=3080 / nal_hrd=vbr / ip_ratio=1.40 / aq=1:1.00
    Language : English
    Default : Yes
    Forced : No
    Audio
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : A_AAC
    Duration : 53 min
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 spf)
    Compression mode : Lossy
    Delay relative to video : 20 ms
    Language : English
    Default : Yes
    Forced : No
    Thanks
    SJ

    Suspect the TV or box doesn't like the framerate. Is the TV 24p capable, early HD Ready TV's weren't. You can try changing the container to .ts though you may need to replace the AAC audio with ac3 depending on what you are using for audio. A AV receiver should be fine a TV you will have to experiment. (use .ts rather than .m2ts). If it is the TV you will have to remux to 25fps.

    https://www.winxdvd.com/resource/mkv-to-m2ts-for-ps3-with-tsmuxer.htm

    My HDR1000S will play 24fps at 25fps but the video is a bit jerky (I use a blu-ray player to avoid this).

    It's a bit of a odd combination with AVC NTSC SD (480P) resolution, 24p framerate and aac audio.

    | Sun 28 Aug 2016 8:26:36 #6 |
  7. SpiderJon

    SpiderJon

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    Many thanks for your further help & suggestions.

    The TV is fine with whatever .mkv's I throw at it. Indeed, my current solution for playing them is to stick them on a USB drive and plug that direct into the TV.

    Rgds

    SJ

    | Sun 28 Aug 2016 11:54:49 #7 |

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