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My Humax Forum » Freeview HD » Aura UHD

1. 

   Norrette
   

   member
   Joined: Oct '17
   Posts: 27

   offline

   Have just ordered an Aura, but had to send a follow up email -

   First to sales@humaxdirect.co.uk and received:
   

   "Unfortunately, emails to this mailbox are unmonitored – meaning we can’t reply to you directly here.

   If your query is regarding customer support, please contact: uksupport@humax-digital.co.uk "

   Then to the alternative:

   "Delivery has failed to these recipients or groups:
   uksupport@humax-digital.co.uk (uksupport@humax-digital.co.uk)
   The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
   The following organization rejected your message: MDX1.humaxdigital.com."
   

   Are we back to the same old same old. Release a box and then semi-shut-down.

   Who actually owns Humax?

   Norrette

   | Tue 30 Nov 2021 11:08:26 #1 |
2. 

   SSThing
   

   special member
   Joined: Nov '15
   Posts: 1,306

   offline

   It's been the same for weeks.

   | Tue 30 Nov 2021 11:39:50 #2 |
3. 

   Barry
   

   senior admin
   Joined: Feb '11
   Posts: 10,986

   offline

   I have asked the support manager to check this out.

   | Tue 30 Nov 2021 11:57:46 #3 |
4. 

   Barry
   

   senior admin
   Joined: Feb '11
   Posts: 10,986

   offline

   It has been checked and no problem found.

   I have sent a test email, and it has not 'bounced' as yet.

   Edit, check that, now received 'bounced' notification, details sent to support manager.

   Please report anymore failures.

   | Tue 30 Nov 2021 12:08:37 #4 |
5. 

   SSThing
   

   special member
   Joined: Nov '15
   Posts: 1,306

   offline

   A perfect example of how Humax say no problem exists despite numerous reports that it does.

   | Tue 30 Nov 2021 12:36:46 #5 |
6. 

   boogersa
   

   special member
   Joined: Jan '18
   Posts: 300

   offline

   “I think we can move away from supporting the Aura with firmware updates as we’re not getting any emails from customers with issues. Great job team!”

   | Tue 30 Nov 2021 12:46:16 #6 |
7. 

   phlppip
   

   special member
   Joined: Sep '16
   Posts: 185

   offline

   SSThing - 17 mins ago  » 
   A perfect example of how Humax say no problem exists despite numerous reports that it does.

   So true!

   | Tue 30 Nov 2021 12:54:06 #7 |
8. 

   Barry
   

   senior admin
   Joined: Feb '11
   Posts: 10,986

   offline

   emails now appear to be working.

   | Thu 2 Dec 2021 13:30:14 #8 |
9. 

   BJ321
   

   member
   Joined: Dec '21
   Posts: 10

   offline

   I have a problem with the Humax Aura I bought about 2/3 weeks ago and I too am getting the email run around from Humax UK:-

   The Sales@ email address is unmonitored; emails were being rejected because a mailbox somewhere in Humax was full (that stopped about a week ago) and multiple emails to UKSuppore@ are just being plain ignored (for over a week now.)

   This is pretty poor support from a major company and would seriously make me think twice about buying another of their products (which are [were] actually very good)...

   | Tue 7 Dec 2021 15:26:56 #9 |
10. 

    Martin Liddle
    

    special member
    Joined: Feb '11
    Posts: 4,619

    offline

    BJ321 - 30 mins ago  » 
    I have a problem with the Humax Aura I bought about 2/3 weeks ago and I too am getting the email run around from Humax UK:-
    The Sales@ email address is unmonitored; emails were being rejected because a mailbox somewhere in Humax was full (that stopped about a week ago) and multiple emails to UKSuppore@ are just being plain ignored (for over a week now.)

    Perhaps do it the old fashioned way and ring them up 0344 318 8800.

    | Tue 7 Dec 2021 15:59:23 #10 |

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