My Humax Forum » Freeview HD » Aura UHD

Worrying

(13 posts)
  1. Norrette

    Norrette

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    Joined: Oct '17
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    Have just ordered an Aura, but had to send a follow up email -

    First to sales@humaxdirect.co.uk and received:

    "Unfortunately, emails to this mailbox are unmonitored – meaning we can’t reply to you directly here.

    If your query is regarding customer support, please contact: uksupport@humax-digital.co.uk "

    Then to the alternative:

    "Delivery has failed to these recipients or groups:
    uksupport@humax-digital.co.uk (uksupport@humax-digital.co.uk)
    The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
    The following organization rejected your message: MDX1.humaxdigital.com."

    Are we back to the same old same old. Release a box and then semi-shut-down.

    Who actually owns Humax?

    Norrette

    | Tue 30 Nov 2021 10:08:26 #1 |
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    SSThing

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    It's been the same for weeks.

    | Tue 30 Nov 2021 10:39:50 #2 |
  3. Barry

    Barry

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    I have asked the support manager to check this out.

    | Tue 30 Nov 2021 10:57:46 #3 |
  4. Barry

    Barry

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    It has been checked and no problem found.

    I have sent a test email, and it has not 'bounced' as yet.

    Edit, check that, now received 'bounced' notification, details sent to support manager.

    Please report anymore failures.

    | Tue 30 Nov 2021 11:08:37 #4 |
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    SSThing

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    A perfect example of how Humax say no problem exists despite numerous reports that it does.

    | Tue 30 Nov 2021 11:36:46 #5 |
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    boogersa

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    “I think we can move away from supporting the Aura with firmware updates as we’re not getting any emails from customers with issues. Great job team!”

    | Tue 30 Nov 2021 11:46:16 #6 |
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    phlppip

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    SSThing - 17 mins ago  » 
    A perfect example of how Humax say no problem exists despite numerous reports that it does.

    So true!

    | Tue 30 Nov 2021 11:54:06 #7 |
  8. Barry

    Barry

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    emails now appear to be working.

    | Thu 2 Dec 2021 12:30:14 #8 |
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    BJ321

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    I have a problem with the Humax Aura I bought about 2/3 weeks ago and I too am getting the email run around from Humax UK:-

    The Sales@ email address is unmonitored; emails were being rejected because a mailbox somewhere in Humax was full (that stopped about a week ago) and multiple emails to UKSuppore@ are just being plain ignored (for over a week now.)

    This is pretty poor support from a major company and would seriously make me think twice about buying another of their products (which are [were] actually very good)...

    | Tue 7 Dec 2021 14:26:56 #9 |
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    Martin Liddle

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    BJ321 - 30 mins ago  » 
    I have a problem with the Humax Aura I bought about 2/3 weeks ago and I too am getting the email run around from Humax UK:-
    The Sales@ email address is unmonitored; emails were being rejected because a mailbox somewhere in Humax was full (that stopped about a week ago) and multiple emails to UKSuppore@ are just being plain ignored (for over a week now.)

    Perhaps do it the old fashioned way and ring them up 0344 318 8800.

    | Tue 7 Dec 2021 14:59:23 #10 |

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