My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

help - unable to use ondemand or showcase

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    drphilgood

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    REPASSAC - 1 day ago  » 
    For sure download the latest software.
    You did not mention if channel 901 was working for you (this proves a good internet connection and a ability to resolve domain names.

    901 was there listed as iPlayer but when I tried to use it, either got blank screen, or need to connect to broadband, so I was unable to use it.

    | Thu 1 Jan 2015 12:03:19 #771 |
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    drphilgood

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    as an update to my previous post; turned on the box yesterday,and allelujah, everything worked; I got showcase, on demand and was able to record successfully.
    Inevitably thought all my troubles were over, so have not done the software up date as suggested as did not want to screw it up. went to bed happy; happy new year everyone, by the way!
    this morning, switched on and back to square one; a box completely unresponsive to any input from the remote, so stuck with a picture, part of the TV guide, and no way of accessing anything. In desperation, unplugged everything, re connewtced, and hey presto the box works again.
    also, by the way, have had a reply from Humax customer support which suggested factory re set as the preferred option.
    Since we now have lift off again, I am minded to leave well alone till it fails again, or am I simply waiting for the inevitable?
    Phil

    | Thu 1 Jan 2015 12:11:51 #772 |
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    Martinh32

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    I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available

    | Sat 3 Jan 2015 21:53:27 #773 |
  4. REPASSAC

    REPASSAC

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    Martinh32 - 8 hours ago  » 
    I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available

    Have you looked for a software update?
    Can you get channel 901 OK?
    IS showcase working?

    | Sun 4 Jan 2015 6:35:50 #774 |
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    Martinh32

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    REPASSAC - 7 hours ago  » 

    Martinh32 - 8 hours ago  » 
    I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available

    Have you looked for a software update?
    Can you get channel 901 OK?
    IS showcase working?

    Showcase is fine. 901 is fine too! Software is up to date.
    It's working today - on and off and all I've done is a factory reset

    | Sun 4 Jan 2015 14:04:39 #775 |
  6. grahamlthompson

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    Martinh32 - 37 minutes ago  » 

    REPASSAC - 7 hours ago  » 

    Martinh32 - 8 hours ago  » 
    I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available

    Have you looked for a software update?
    Can you get channel 901 OK?
    IS showcase working?

    Showcase is fine. 901 is fine too! Software is up to date.
    It's working today - on and off and all I've done is a factory reset

    Have you a smartphone or tablet ?

    | Sun 4 Jan 2015 14:42:18 #776 |
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    Martinh32

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    Yup on the smartphone - that works fine. Strangely it 'seems' to be now working and I've no idea why. I've put the box in and out of standby half a dozen times today and only once has it not brought up the on demand services. It take a minute or so anyway to become available. Will see how it goes over the next few days!. Thanks for your help!

    | Sun 4 Jan 2015 18:09:24 #777 |
  8. grahamlthompson

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    Martinh32 - 17 minutes ago  » 
    Yup on the smartphone - that works fine. Strangely it 'seems' to be now working and I've no idea why. I've put the box in and out of standby half a dozen times today and only once has it not brought up the on demand services. It take a minute or so anyway to become available. Will see how it goes over the next few days!. Thanks for your help!

    I have noticed a similar short delay. So far not had any issues for a long time.

    | Sun 4 Jan 2015 18:27:59 #778 |
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    Mark W

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    Fallen over for me again today. Factory reseat and then works straight away. Don't want to have to do this every week though

    | Sun 4 Jan 2015 21:25:43 #779 |
  10. grahamlthompson

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    Mark W - 3 minutes ago  » 
    Fallen over for me again today. Factory reseat and then works straight away. Don't want to have to do this every week though

    Has your box got a reserved IP Address allocated to it's mac address, setup from logging into your router ?

    Has it changed it's address since the last time it worked ?

    | Sun 4 Jan 2015 21:33:30 #780 |

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