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My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S

41. 

    Barry
    

    senior admin
    Joined: Feb '11
    Posts: 10,986

    online

    Man in Norfolk - 12 hours ago  » 
    We are also having this problem. We have 2 Humax HDR 1000S receivers.
    One has a hard drive and won't work on iPlayer, the other one without hard drive works fine. Both from the same dish. The non-working one has software version UKSFAA 3.00.98
    Thew working one has UKSFAC 3.00.98. I don't know if that makes any difference. Anyway I hope either BBC or Humax sort it out soon!

    I've already mentioned on page 1 that a HB unit (UKSFAC 3.00.98 software) appears to be working - Humax Towers are aware of this.

    You do not have 2 x HDR's you have one HDR and a HB.

    | Tue 19 Apr 2022 8:23:42 #41 |
42. 

    Essdie
    

    new member
    Joined: Apr '22
    Posts: 2

    offline

    BBC passing the buck to Humax. Received this email today:

    'Thanks for getting back in touch with us regarding the ongoing issue with Humax devices accessing iPlayer.

    We have raised the issue and been in touch with Humax who have confirmed that they are investigating the issue.

    Unfortunately we have not had any further information than this from Humax but I can assure you it is being looked into.

    Any updates will be posted on our known issue page for the problem whenever they are available.'

    Two weeks now since the problem started. It really isn't good enough.

    | Tue 19 Apr 2022 18:15:21 #42 |
43. 

    rssmith1
    

    junior member
    Joined: Jan '13
    Posts: 9

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    Not good enough?? It's an absolute disgrace on both Humax and BBC's parts. This is a basic service which is working fine on Humax Freeview boxes. Surely this should be a simple fix. Why has this required 2 weeks worth of investigation, still ongoing? I think we're being had over a barrel in an attempt to force the purchase of a Freeview box or the newer Freesat 4K unit, which is awful.

    | Tue 19 Apr 2022 18:32:10 #43 |
44. 

    Gothamite
    

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    Joined: Mar '18
    Posts: 74

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    rssmith1 - 1 hour ago  » 
    Not good enough?? It's an absolute disgrace on both Humax and BBC's parts. This is a basic service which is working fine on Humax Freeview boxes. Surely this should be a simple fix. Why has this required 2 weeks worth of investigation, still ongoing? I think we're being had over a barrel in an attempt to force the purchase of a Freeview box or the newer Freesat 4K unit, which is awful.

    My feelings exactly. Especially when the blurb on the BBC iPlayer fault pages still indicates that Humax Freesat boxes are still supported.
    It does look like an effort to steer Hummy Freesat owners to the new 4k boxes...

    | Tue 19 Apr 2022 20:17:42 #44 |
45. 

    kroma
    

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    Joined: Dec '14
    Posts: 21

    offline

    I've just checked and iPlayer's working again!

    Thank you to Humax and the BBC and to you all for your input.

    | Thu 21 Apr 2022 18:00:08 #45 |
46. 

    Gothamite
    

    senior member
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    Working here too...

    | Thu 21 Apr 2022 18:05:02 #46 |
47. 

    jdlfreetime
    

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    Joined: Dec '13
    Posts: 332

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    Yes, thankfully at long last it now works again! Thank you BBC, Freesat and Humax for fixing fault. Please keep the boxes supported. They may not be the current unreliable newer Freesat box that overheats (!), But many users have spent a lot of money purchasing their equipment and stay loyal to Freesat brand. Now back to using my Humax 1100s. Happy viewing! John L

    | Thu 21 Apr 2022 19:04:43 #47 |
48. 

    jdlfreetime
    

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    Gothamite - 1 hour ago  » 
    Working here too...

    Thank you Gothamite for mentioning fix. Much appreciated. John L

    | Thu 21 Apr 2022 19:06:47 #48 |
49. 

    jdlfreetime
    

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    kroma - 1 hour ago  » 
    I've just checked and iPlayer's working again!
    Thank you to Humax and the BBC and to you all for your input.

    Thank you Kroma for mentioning fix. Much appreciated. John L

    | Thu 21 Apr 2022 19:08:01 #49 |
50. 

    jdlfreetime
    

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    Thank you Barry also for your help in chasing up fix. Much appreciated. John L

    | Thu 21 Apr 2022 19:09:22 #50 |

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