RGMax - 14 hours ago »
Thank you so much for discovering this, my box exhibits the exact same behaviour. Clearly there is a real problem with some boxes, I've hardly used it because of it. I'm writing my email to Humax support now to get it replaced.
You may have seen you are not the first person, glad it helped
I have instigated my return and, as I expected, it wasn't pleasant. Humax support were not interested in what I found, they wanted their own criteria followed including the "high signal level / insert attenuator" line. I commented that it could not be a level issue as the box is fine after a restart until you change channel so the tuner system is capable of handling the signal levels present and that I had already tried doing the level adjustment along with a second antenna feed and 3 different downlink leads. The reply was bolshy and arrogant and rude and provoking. Fortunately I had pre-empted and kept the attenuator on hand and went through the "naughty school boy do as you are told" requests. They eventually relented and have arranged for swapout tomorrow.
I believe they know about this more than they are admitting to. I think that these issues I have had exist as less obvious versions in other users and they are attempting to solve that by reducing the signal strength.
It would be interesting to see if there is anyone out there that believes they have "solved" the issue with an attenuator and who can reproduce the original fault by removing it. With the "high signal strength" issue recreated, then try the procedure I listed - I have a gut feeling after a restart it will be fine until the channel is changed.
| Tue 14 Sep 2021 12:37:21
#49 |
