Repeating what's already said but this is the reply I had.
Its all very unsatisfactory really, a problem which they seem unwilling or unable to resolve in which case they should recall instead of continuing to sell units.
1. What is wrong with the units
At the moment we are not sure, we are currently investigating, we only know whatever the cause is, the result is the unit does not detect a HDD
2. When a fix is likely
We have no set time frame at the moment, we will be releasing an update as soon as possible.
3. How many people are affected by this
We do not have an exact figure, it is a large amount of customers using the HDR-1000s, HDR-1010s and HDR-1100s.
4. Am I going to be notified when a fix is available
You may receive an on screen display, this will not be confirmed until we know the cause of the problem.
5. What I’m supposed to do to record programs until then having spent £200 on a unit which I can’t now use and good money on another unit I still can’t use either.
I'm afraid there will be no way to record until we have resolved the problem, I would suggest returning the unit you have just purchased.
6. The second unit I tried worked initially but stopped working after a reset
7. If it’s a software issue can I roll back so I can use the unit.
At this time we are not sure if it is exact software causing the problem, we have had customers try rolling back but this has made no difference
| Sat 16 Apr 2016 20:26:10
#210 |
