Just a quick word to recap what I have found. I have had three of these units now unit:1 HDR1000 22 months old after failing to recognise HDD a couple of times and restored by power off reset it then lost HDD again but could not recover it. HDD was tested as good. This unit was paired with Freetime app.
Unit:2 I replaced unit 1 with a new HDR1010 on installing it I paired it with same Freetime app it would not recognise HDD as soon as paired. Un-pairing did not correct problem even after power restart.
Unit:3 unit 2 was returned for a refund and replaced with HDR1000 this unit has NOT been paired with Freetime app 3 months now and no problems. I personally am convinced this problem is a firmware problem associated with the Freetime app. It may be coincidence but my problems started when Freesat updated ITV Player to ITV Hub.
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
Hard drive issues
(622 posts)-
| Mon 18 Apr 2016 15:47:57 #211 |
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my problems started when Freesat updated ITV Player to ITV Hub
This reminds me that ours started to play up after watching something via the ITV Hub or around that same time. I'm still awaiting an email reply.| Mon 18 Apr 2016 18:12:47 #212 | -
Mine, which was working fairly flawlessly has also lost it's HDD.
I can hear the drive spin up inside the unit.
My box is 18 days outside of Warranty, what action should I take? Many thanks for any advice.
| Tue 19 Apr 2016 10:14:10 #213 | -
Some users (not many) have reported the problem resolved its self.
Humax are investigating the problem but are said to be having trouble locating it.A significant amount of users have the app paired but this may just be due to the high volume of boots it causes.
I would advise wait for now or if you need a recorder now go for a single tuner HB-1000S and get an external hard-disk and use it as a spare later. the HB-1000S has had NO disk problems reported at all.
| Tue 19 Apr 2016 11:45:05 #214 | -
Thanks REPASSAC, I have unpaired the App via the website, reset the box, removed the App from my phone and it's now sitting there with the plug disconnected.
These things do happen ... is it worth me emailing Humax? Tks.
| Tue 19 Apr 2016 12:10:36 #215 | -
Got a reply, at least they are being honest but surely it's simple as grabbing hold of one of the faulty boxes and running diagnostics on it?
"This a problem that we are aware and our development team are currently carrying out an investigation to find out if our software could be causing the problem, this can also be caused by a hardware fault so the investigation is taking longer than we would like.
At this time the only suggestion I can make is to remove the units connection to the Freesat remote record application(if applicable) and perform a factory reset on your unit."
| Tue 19 Apr 2016 18:51:55 #217 | -
surely if the app being connected is an issue, it is because the box has to spin up every 20 or so minuties for the remote record function to work.
| Wed 20 Apr 2016 21:37:14 #218 | -
Many of us have the app and use it as a remote control but have not paired it due to the 20 minute wake up.
| Thu 21 Apr 2016 6:17:09 #219 | -
jbsco78 - 10 hours ago »
surely if the app being connected is an issue, it is because the box has to spin up every 20 or so minuties for the remote record function to work.Freesat/Humax were warned of this possible outcome when the app was first launched...
http://myhumax.org/forum/topic/freesat-app-on-android/page/2#post-28473| Thu 21 Apr 2016 8:25:31 #220 |
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