It's now nearly a year since my HDR1000S has had this issue so I thought I would read through all these 340 or so posts...and it seems the only thing that's changed is more people have this problem,Humax know about it and have no idea how to fix it, the general consensus seems to indicate it could be a software problem but what I don't quite understand is that we all have the same software version (if we are up to date) so that means some HDR's work fine and some lose the hard drive using the same software, does this mean the ones that have the hard drive problem the software is corrupt or something? Just wondered if there is a logical explanation.
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
Hard drive issues
(622 posts)-
| Tue 12 Jul 2016 22:19:26 #341 |
-
Oh bum! Mine has gone again this morning...
| Wed 13 Jul 2016 14:52:56 #342 | -
surprised?think not
| Wed 13 Jul 2016 20:59:12 #343 | -
My HDR1000S has now been working fine for 6 months since having installed it I did NOT pair it with the Freesat app on my iPhone, it's two predecessors, a HDR1000S and an HDR1010s, failed constantly hence the replacement, both were paired with the app. I am convinced the app is a factor and the fault is somehow triggered by information sent via the app possibly record schedules. As I said in earlier posts the problem first appeared after the change from ITV Player to ITV Hub, I think this is also a factor.
I first bought this equipment specifically to schedule recordings while away from home, which I am unable to do. I am still amazed these units are still being sold in the full knowledge they do not reliably work as they should.
| Fri 15 Jul 2016 13:20:13 #344 | -
All of us have paid good hard cash for the HDR1000s. But the product failed miserably after approx 2 years. We paid for a twin tuner receiver with full record/pause/rewind facilities, but have ended up with a single tuner receiver. Our bank of recordings we stored for future viewing in the 1TB drive are "lost". We are putting up with this faulty product, because Humax are just fobbing us off. They think it OK to treat us, the customer, with derision.
Now I ask : What can we do to highlight this issue to the press, the media etc?
Can we get some sort of petition together, to raise this issue with the specialist publications and consumer watchdog groups? I would gladly sign my name to it, it would be interesting to see how many names we could get on it.Basically I feel that is about time Humax are exposed, and bare in mind continue to sell these units!!!!
Does anyone else have suggestions about escalating this issue to the people that can expose Humax, or do we just stay silently angry???
P.S. Just a thought. Am I being very naive here, does humax have the specialist groups in their payroll?? How come the Humax products still receive rave reviews in the magazines etc???
| Tue 26 Jul 2016 23:00:25 #345 | -
mkiely - 8 hours ago »
All of us have paid good hard cash for the HDR1000s. But the product failed miserably after approx 2 years. We paid for a twin tuner receiver with full record/pause/rewind facilities, but have ended up with a single tuner receiver. ..................What does the settings > System info > signal page show and especially say at the foot of the screen?
This problem is usually a poor connection (I would guess on LNB2) at install time, when the unit sets the operation mode. A reset to default will retest the connections (you will need to re-input your recording schedule)
| Wed 27 Jul 2016 7:12:04 #346 | -
REPASSAC - 5 hours ago »
mkiely - 8 hours ago »
All of us have paid good hard cash for the HDR1000s. But the product failed miserably after approx 2 years. We paid for a twin tuner receiver with full record/pause/rewind facilities, but have ended up with a single tuner receiver. ..................What does the settings > System info > signal page show and especially say at the foot of the screen?
This problem is usually a poor connection (I would guess on LNB2) at install time, when the unit sets the operation mode. A reset to default will retest the connections (you will need to re-input your recording schedule)I believe said box can't recognise a hard drive, so it has the same functionality as a basic single tuner (i.e. non-recording) receiver.
One tuner working means the user can watch live TV, know doubt two tuners are working but two working tuners won't add any more functionality as it won't/can't record anything.
| Wed 27 Jul 2016 12:48:05 #347 | -
OK, point taken.
| Wed 27 Jul 2016 14:34:26 #348 | -
Here in this forum we were told that Humax were actively investigating, with a number of boxes returned to Korea for analysis. albeit they were reported as working on arrival there. A fix was outlooked for end-May.
What is the Humax position now? Are they taking a position of out of warranty fails? Are they still pursuing an understanding of the fail?
I have no direct interest in this since my 4 year-old box is fortunately working, but should it fail I am keenly interested as the question... do I repair with a new disk or do I even consider a buy of another Humax box ...then arises.
Any update Barry?| Wed 27 Jul 2016 15:51:10 #349 | -
Hello REFFUB and REPASSAC. This has absolutely nothing to do with cable connection, or poor lnb connection etc. My two cables are connected solidly, with 100% signal strength and quality for both tuners.
The problem is well documented , and many users have outlined their story in the forum. In summary, the HDD is no longer recognised in the HDR1000S, so all recordings are gone, (or invisible for now???). Users can no longer pause, rewind, record, etc etc. So, in effect we are left with a single tuner box (fine if thats what you paid for) instead of a 1TB twin tuner (these are expensive, but worth it if they perform as they are supposed to).
Humax are well aware of the issue. There are documented responses from a Humax Customer Care rep called Bevan, he is well quoted.
Humax are aware of this issue , but they are dragging their heels in providing a resolution. They just want us to go away quietly, maybe even purchase a new Humax unit......
Does anyone have any ideas how we can get some satisfaction out of all of this?
What makes this doubly annoying is the fact that Humax are still getting rave reviews. Well, I for one would never ever purchase Humax again, do others fell the same??
| Wed 27 Jul 2016 19:10:23 #350 |
Reply »
You must log in to post.
