Hard drive issues « My Humax Forum

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Hard drive issues

(622 posts)

MummyCat

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Sorry, but how do I format a new drive in my 1000S, I can't seem to find this answer anywhere, Thanks

| Tue 25 Oct 2016 17:18:08 #451 |
grahamlthompson

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MummyCat - 5 minutes ago »
Sorry, but how do I format a new drive in my 1000S, I can't seem to find this answer anywhere, Thanks

The box should do it for you when you boot it up, that is of course subject to it seeing the drive correctly. If you can't boot it up to the menus it's the only way.

| Tue 25 Oct 2016 17:25:37 #452 |
MummyCat

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So basically I have no hope as it doesn't appear to see the drive am I correct in that? Thank you so much for your response Graham

| Tue 25 Oct 2016 18:58:13 #453 |
AndyT

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It was the same for me with my PVR, if the recording/schedule menu is missing it is not seeing the hard drive.
In my case the drive simply was not getting any power, didn't spin up etc.

| Tue 25 Oct 2016 19:13:59 #454 |
grahamlthompson

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MummyCat - 27 minutes ago »
So basically I have no hope as it doesn't appear to see the drive am I correct in that? Thank you so much for your response Graham

Other than getting Humax to repair the box, there is not much you can do. The issue is now known to be a component failure, though Humax haven't identified the specific item.

| Tue 25 Oct 2016 19:27:34 #455 |
MummyCat

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Thanks Andy & Graham, It would cost me to get Humax to repair the box as I would have to send it back to the UK from France - so annoying as this is the 2nd box that the drive has crashed on.

I think it is very remiss of Humax to treat their customers so shabbily - I shall now have to start looking at other manufacturers as I have lost all confidence in Humax .

Thanks for your responses

| Tue 25 Oct 2016 20:00:32 #456 |
AndyT

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So they haven't identified the component but can still repair it.
In other words they won't say, but don't expect our boxes to last longer than the warranty.

| Tue 25 Oct 2016 21:46:40 #457 |
grahamlthompson

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AndyT - 13 hours ago »
So they haven't identified the component but can still repair it.
In other words they won't say, but don't expect our boxes to last longer than the warranty.

They have said only a small number of units have the problem.

| Wed 26 Oct 2016 11:24:05 #458 |
AndyT

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Simples then, if there are so few why don't they replace or repair them free of charge. Surely this would not cost them a great deal, but it would do loads for their reputation.

| Thu 27 Oct 2016 1:19:27 #459 |
launton

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Joined: Jul '13
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Shame a circuit diagram isn't available

| Thu 27 Oct 2016 9:00:12 #460 |