This might get a bit long but I'll try to be as succinct as possible; continuing on from my post #536:
I contacted Humax support again (twice) to qualify the £55 deal and was told no refurbished units were in stock.
I waited another week and eventually (they're very busy) spoke to the amenable lady representative that I had spoken with before who, after asking about my particular model (1TB Black) (*), advised that the units were now in stock but the payments processing system was down.
(*)Curious as I had understood from every representative I had spoken to that 500GB models were the only ones they would send out as replacements.)
She said she would call me 09:30 the next morning to take payment!
NOTE: So Humax CAN call out (see #549).
No call by 09:30 so at 11:30 I rang Humax again and spoke to an amenable gentleman who took both the serial # of my old box and payment.
I queried how to package the old box as I hadn't the original packaging. Bubble wrap was suggested - no addressing necessary as the courier should know what to do. And no need to enclose the power supply and remote etc..
Seemingly both power supply & remote from the HDR1000 work with the HDR1100.
He said I would receive the HDR1100 with a new power supply & remote so I will therefore have spares.
At 16:15 I received a call from the amenable lady representative. She apologised for not calling earlier.
NOTE: So Humax DO call out (see #549).
The courier arrived with a secured plastic box in which was the refurbished 1100S and in which he was to place the old unit, which he didn't like bubble-wrapped as he couldn't see it; but for expedience accepted my declaration as to it's nature.
I opened the replacement package to find the refurbished 1100S with new power supply and remote (no batteries or HDMI & Ethernet cable or other paperwork - not complaining just stating facts to let potential recipients know what to expect), along with a letter confirming that Humax do not expect the return of the old remote & power supply etc.. Glad I was told this by the Humax representative before I packaged it.
NOTE: And, contrary to everything I have been told and have had confirmed on several occasions, it IS a 1TB box so Humax WILL replace like with like.
So after my initial "Humax won't help" message (at #522) I'm grateful to Martin Liddle who kindly urged me (#523) to contact Humax again; otherwise I would have just given up.
This is a good result!
Humax support is evidently based in Northern Ireland at a call centre with the 'phone # 0289 016 6000 that, I believe, doesn't accept incoming calls (for the reason below) - and if a call is received from Humax it will probably be from this number.
The call centre facilitates many Customer Service Centres for companies other than Humax e.g. Cisco, Concentrix, Expedia, etc. etc; it is the number dialled that determines the part of the call centre to which a customer's call is routed (0334 318 8800 for Humax).
Representative's names witheld as it would be unfair to determine favourites, or otherwise, amongst them.
Luckily, some I spoke with were very helpful.
| Fri 29 Sep 2017 11:57:01
#555 |
