My Humax Forum » Freeview HD » Aura UHD

Hard reboot reset during iPlayer use

(22 posts)
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    arndale

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    This has happened to me 6-7 times. Normally on iPlayer but I think it's also happened on All 4 too.
    I know at least once it appeared to be at the same time as a program started to record.

    | Wed 25 Aug 2021 19:53:21 #11 |
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    larkim

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    Has this twice in 15 minutes last night during All4 use. I don't think it coincided with a recording starting though.

    Will do the Freeview reset today and see if that makes any difference.

    | Sun 29 Aug 2021 8:23:13 #12 |
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    larkim

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    Had a first occurrence of this with YouTube too last night. Family are now starting to talk about the box as "crashing regularly". Still not got around to a full freeview reset mind you.

    | Tue 31 Aug 2021 12:57:00 #13 |
  4. Barry

    Barry

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    No Problem with iplayer for me.

    Watched 2 episodes of Vigil, yesterday/today, and used extensively during the One Hundred Cricket series.

    | Tue 31 Aug 2021 13:34:21 #14 |
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    larkim

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    It does happen randomly (it seems), feels like the sort of thing that happens when the power momentarily cuts out, but the picture does freeze for a few seconds before it crashes.

    Might there be a log file or logging option that I could turn on to capture it "live"?

    | Tue 31 Aug 2021 14:27:07 #15 |
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    SSThing

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    There are numerous "crash log" viewers on the PlayStore.

    | Tue 31 Aug 2021 15:19:03 #16 |
  7. Mars

    Mars

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    larkim - 5 hours ago  » 
    It does happen randomly (it seems), feels like the sort of thing that happens when the power momentarily cuts out, but the picture does freeze for a few seconds before it crashes.
    Might there be a log file or logging option that I could turn on to capture it "live"?

    You can get a bug report from Settings 》Device Preferences 》 Developer Options 》 Take Bug Report. However, there will not be any useful information because it cannot be written to the bug report as the system crashed! Bug reports work when an app crashes.

    | Tue 31 Aug 2021 19:38:04 #17 |
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    larkim

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    Sometimes bugs appear in logs if it's a s/w crash. If it's completely unexpected hardware crashes then that would go unreported.

    I'll give that log a try.

    | Tue 31 Aug 2021 20:26:45 #18 |
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    Cams123

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    had this twice this week Iplayer and recording 3 programmes at the same time freez then reboot whole system

    | Thu 9 Sep 2021 13:04:39 #19 |
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    Longshanks12345

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    After months of no problems, iPlayer stops randomly and I have to exit and resume.

    | Fri 10 Sep 2021 10:30:56 #20 |

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