No worries Jimbo, this place has always been good too me so was happy to help out where i can, hopefully all is sorted for you now except the corrie 
All1
My Humax Forum » Freesat HD » HDR 1000, 1010, 1100S
HDR 1000s Hardrive failure
(42 posts)-
| Thu 25 Jun 2015 11:51:28 #21 |
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I remember the days when a company I used to work for (Philips) had it's own service department. For a premature failure it was standard practice for the client to be offered a new unit at a very special price depending on the age of a unit.
Did a lot for restoring customer satisfaction.Well before the days on sub-contacted or bought out guarantees.
| Thu 25 Jun 2015 15:21:43 #22 | -
I have a similar problem with the hard drive on my HDR 1000S.
The unit has been running well and recording programmes without difficulty for around 2 years.
Recently it showed that I had no recordings and when I tried to access the hard disc it indicated that there was no hard disc installed.
I have tried a factory reset , powered off at mains and powered on again and tried a different power supply without any result. If I plug in a usb stick it will detect it and will allow access to photographs etc..
I have checked the connections between the drive and the motherboard for both the power and data links and both appear to be OK.
I removed the drive and checked it on my pc using the Seagate disc wizard. which indicate that the disc was operating normally.
I have tried a replacement drive but with the same result.
It appears that there is a problem either on the motherboard or within the software.
My knowledge of computers is limited but I am struggling to understand how the motherboard could fail in this way so suspect it is likely to be a software issue.
In the thread there is mention of a controller failure but there does not seem to be any hardware or connection between the hard drive and the motherboard.
I am probably showing my ignorance but am still looking for a solution to get the hard drive recognised again by the box.
Is there a computer guru around who might be able to help?In the meantime I am mighty frustrated at having a good recorder that will do everything except record. This site at least gives one the opportunity to seek help which humax are unable to deliver.
Thank you all| Sat 27 Jun 2015 10:00:48 #23 | -
Perhaps this helps https://en.wikipedia.org/wiki/Disk_controller
(See also the linked SATA page).The correct term for the device that allows a computer to talk to the disk's controller is a Host Adapter which are connected at either end of a bus.
Linux would be using standard open source drivers.
| Sat 27 Jun 2015 11:00:13 #24 | -
Hello, this is my first posting on here. I have been using my HD 1000GB1TB without and issues for about 18 months now. I have been away from home for three weeks, and on return today, find that all my recordings have been lost/deleted? I am unable to record/pause/rewind live TV.
I have tried unplugging the machine, no change. Also resetting it via the remote control feature, again no change.
I am aware that there has been a software update recently, and suspect that this might be the cause.Is there anything else which I can try, which doesn't involve taking the box to bits, that is way beyond me!!!
| Sat 27 Jun 2015 11:55:01 #25 | -
It has been observed by several people, including myself, that on bringing the unit of standby - immediate remote activity can cause issues like empty recording lists.
I would suggest you check the system settings for storage to see if the drive was detected. In any case I would suggest placing the unit in standby, removing power for 5 mins, then repowering. the unit will power-up and then return to standby. Now power it up and after the picture is displayed wait 2 minutes before touching the remote again. Now if you are fortunate the recordings will be there.
| Sat 27 Jun 2015 13:22:49 #26 | -
I'm afraid someone at Humax has been a bit economical with the truth concerning the OP. Providing he can prove the date of purchase from the retailer then the fact he didn't register the box with Humax is neither here nor there.
If Humax are offering a two year warranty then register or not Humax should replace the box. Let's put it this way they wouldn't have pulled that stunt with me. Consumer regs would have their guts for garters.
| Sat 27 Jun 2015 14:48:16 #27 | -
Faust - 19 minutes ago »
I'm afraid someone at Humax has been a bit economical with the truth concerning the OP. Providing he can prove the date of purchase from the retailer then the fact he didn't register the box with Humax is neither here nor there.
If Humax are offering a two year warranty then register or not Humax should replace the box. Let's put it this way they wouldn't have pulled that stunt with me. Consumer regs would have their guts for garters.Statutory right and manufacturer's warranty are two different things. Consumer law makes the retailer liable, not the manufacturer.
| Sat 27 Jun 2015 15:12:29 #28 | -
JamesB - 1 day ago »
Faust - 19 minutes ago »
I'm afraid someone at Humax has been a bit economical with the truth concerning the OP. Providing he can prove the date of purchase from the retailer then the fact he didn't register the box with Humax is neither here nor there.
If Humax are offering a two year warranty then register or not Humax should replace the box. Let's put it this way they wouldn't have pulled that stunt with me. Consumer regs would have their guts for garters.Statutory right and manufacturer's warranty are two different things. Consumer law makes the retailer liable, not the manufacturer.
The retailer is responsible to the consumer - you are correct. However, if the normal 12 months guarantee has expired (which it has) and the manufacturer was/did offer a warranty above the normal warranty then you are in fact within your rights to contact the manufacturer - the law does not forbid this. The OP could go back to the retailer and ask that they sort out or he can contact the manufacturer directly.
Either way, simply because you haven't registered the product with the manufacturer at the time of purchase does not exclude you from making a claim under that warranty - on this issue case law is quite clear.
| Sun 28 Jun 2015 22:24:17 #29 | -
Of course you can contact the manufacturer. Some, like Humax, are willing to deal with warranty claims directly, others will tell you to go through the retailer. But if it's out of warranty, the manufacturer is then out of the picture. The customer still has statutory rights, and it's always the retailer who's liable in a claim based on the statutory rights.
Manufacturers aren't obliged to offer any warranty at all. They're obviously perfectly within their rights to offer a six-month or one-year warranty. And perfectly within their rights to offer an extra period of warranty, on condition of registration, or additional payment. Case law has got nothing to do with it. The customer's contract is with the seller, not the manufacturer, and that's what consumer law deals with.
| Sun 28 Jun 2015 23:04:04 #30 |
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