Getting exasperated now: correspondence below explains why:
'Right Lauren. It's a month later, and nothing has changed: We've reset the box numerous times. We still have the regular problem with the HDR 1100s not waking and requiring removal of its power lead and a wait before it becomes operational again.
Additionally, and for no reason we can fathom, occasionally scheduled series recordings fail to take place.
I reiterate that our Panasonic TV has Viera Link and power save disabled. We used the same TV without any issue with our previous Humax box (Freeview rather than Freesat - a house move has taken us into an area with no terrestrial TV signal, so we had to go for the satellite option).
HDMI leads have been swapped-out without any noticeable effect. According to the on-screen information, the installed software is the most recent version. The unit was bought as 'refurbished' directly from you with a 12 month guarantee - I am concerned that the reason it was 'refurbished' may well have been because it had a fault (that had obviously not been rectified) and been accordingly returned by another customer.
Please will you either give me details of how to return the unit to you for replacement with a model which operates 100% properly or refund the purchase price.'
Sent from my iPad
On 27 Apr 2017, at 09:23, Humax Customer Support <uksupport@humaxonline.co.uk> wrote:
Hi,
Thank you for contacting Humax.
I am sorry to hear you are having trouble.
Please find the instructions below to reset your box which should help resolve your issue.
Following these instructions will reset some system settings including your Recording Schedule (Please replace when complete to ensure you still record favourite programmes)
Any previous recorded programmes will be saved.
Press Settings or Home on your remote.
Move to Settings > System Settings and press OK.
Move to Factory Default and press OK.
Reset System will be highlighted, press OK.
It will ask you if you are sure, highlight yes and press OK.
It will then ask for your password, default is 0000
The box will then reset itself. You will then need to go through the initial setup again.
Best Regards,
Lauren
Humax Customer Support
For further help please visit http://www.humaxdigital.com or http://www.humaxdirect.co.uk.
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25/04/2017 20:00 - Si Hartgroves wrote:
Hi I bought a Humax 1100s from you - order date was 5th November last year, order
ref number was 145020903.
We have been plagued with problems with it - chiefly the fact that most days it
cannot be woken from standby unless we unplug it from the wall and reconnect it.
It also regularly fails to record programmes for no apparent reason.
Our TV is a Panasonic TX-P42X50B and Viera Link is switched to 'off', as is
intelligent power standby, auto standby and power save. TV power on preference is
set to AV, but this setting makes no difference to the failing operation of the
recorder. On the Humax, auto power down is set to 'off' and standby mode is set to
normal.
Device ID is FS-HMX-03A-0001-BC55, loader version UKSFAA 1.09, System ID
809C.7D05, update date 21 JUL 2016, MICOM version UKSFAA 8.04.01 and ESN
FT00100000000000000000000000000476506. Signal strength and quality on both tuners
is recorded as good.
Can you please either suggest a solution that works, or arrange a replacement that
does not have these problems. Reading the various AV forums, it seems that the
inability to wake is a common problem with this model, and in its current state it
isn't fit for purpose.
| Fri 26 May 2017 20:04:30
#60 |
