FVP 5000T ITV Hub Sign In Not Working « My Humax Forum

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FVP 5000T ITV Hub Sign In Not Working

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    Raggeh

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    Yeap I did that, got the same reply as above but hopefully the more pressure the better as you said.

    Sun 4 Nov 2018 13:48:00 #11 |
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    Raggeh

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    So I got the response below. I'm not hopeful in the short term.
    .....................

    Hi,

    Thank you for contacting ITV Hub Support.

    We're experiencing an issue with the Sign in screen on Humax Box's, where by users can't sign as the message reads "oops something went wrong".

    ITV have been conducting an investigation for this particular issue.

    Unfortunately, at the moment we don't have any troubleshooting to resolve the issue.

    I appreciate you taking the time to read this email and sorry for any convenience caused by this.

    Regards,

    Matt

    ITV Viewer Support

    Mon 5 Nov 2018 16:07:15 #12 |
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    Raggeh

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    I just tried the ITV hub again and it appears to be working. It did the whole sign in on your mobile device, go to ITV.com/hub/pair and enter the code displayed. All logged in and playing!

    Wed 7 Nov 2018 21:14:31 #13 |
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    A1944

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    Raggeh - 10 hours ago  » 
    I just tried the ITV hub again and it appears to be working. It did the whole sign in on your mobile device, go to ITV.com/hub/pair and enter the code displayed. All logged in and playing!

    I am rather confused by this post as the thread is specifically about problems when trying to use ITV Hub with the App on a 5000T, not some mobile device like a phone or tablet.

    I just rechecked it on my 5000T and nothing has changed, it still doesn't work.

    Thu 8 Nov 2018 7:54:58 #14 |
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    Raggeh

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    When I opened ITV Hub on the 5000T the message on the screen displayed a 6 digit code and said to login to the hub on a mobile device, go to the URL and enter the code. This then pairs the app on the hub with the account signed in on the mobile. It essentially authenticates you without needing to actually provide credentials.

    Earlier in the day I did totally pull the power on my 5000T, however I fear the issue we're seeing could be an intermittent one? My 5000T hasn't received a software update, so I'll check it again today to see if ITV hub still works.

    Thu 8 Nov 2018 9:07:40 #15 |
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    A1944

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    Out of curiosity, though I suspect I have tried it before, I did a power down reset and tried ITV Hub again - unfortunately still no improvement.

    It certainly is not intermittent here, I have never seen a six digit pairing code, nor will it allow me to log in manually without it using the email credentials which work on my laptop.

    Thu 8 Nov 2018 10:22:00 #16 |
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    Raggeh

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    I checked again and it's still working, though I dare not sign out of ITV Hub now. Could it be regional?

    Thu 8 Nov 2018 10:25:07 #17 |
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    Raggeh

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    Another suspicion is that the ITV Hub app should be starting up and then displaying the mobile sign in via a code method. However it isn't (in most cases?). This could be the problem ITV are failing to resolve.

    The only other thing I could possibly think of that I've done/changed is that I changed the wireless router that I was using, that the 5000T was connecting to. This presents 2 possible things that might affect ITV Hub connection...

    1) Simply disconnecting from and reconnecting to a differently named wireless network (I can't see how/why this would affect anything).
    2) It's possible that the new router handles NAT/routing in a better or different way. The old one was a Technicolor router, the new one is a Netgear gaming router. This is still a wild and very unlikely possible cause though.

    Thu 8 Nov 2018 10:43:12 #18 |
  9. grahamlthompson

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    Raggeh - 8 hours ago  » 
    Another suspicion is that the ITV Hub app should be starting up and then displaying the mobile sign in via a code method. However it isn't (in most cases?). This could be the problem ITV are failing to resolve.
    The only other thing I could possibly think of that I've done/changed is that I changed the wireless router that I was using, that the 5000T was connecting to. This presents 2 possible things that might affect ITV Hub connection...
    1) Simply disconnecting from and reconnecting to a differently named wireless network (I can't see how/why this would affect anything).
    2) It's possible that the new router handles NAT/routing in a better or different way. The old one was a Technicolor router, the new one is a Netgear gaming router. This is still a wild and very unlikely possible cause though.

    Matches my experience and theory

    https://myhumax.org/forum/topic/humax-fvp-5000t-itv-hub-sign-in-not-working#post-69066

    Thu 8 Nov 2018 19:19:01 #19 |
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    Simcom

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    Just a quick update from me.
    The person I'm setting the 5000T up for has now upgraded from standard to fibre broadband with a new super router, but the problem with the ITV Hub sign in still remains.
    At least this eliminates any possibility of speed or router being an issue.

    Mon 12 Nov 2018 13:48:12 #20 |

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