FVP 5000T ITV Hub Sign In Not Working

My Humax Forum » Freeview HD » FVP 4000T, 5000T

FVP 5000T ITV Hub Sign In Not Working

(60 posts)

A1944

special member
Joined: Dec '17
Posts: 986
offline

The latest response from ITV reads:

"Thank you for getting back in touch.
Our technical team are still looking into this particular issue under the ticket: #53452
At this moment in time we don't have a estimated time to advise when this will be resolved.
Here you can see an update on the service status: https://help.itv.com/hc/en-us
Once the issue is resolved it will be updated here."

| Thu 15 Nov 2018 8:47:08 #21 |
JimF

new member
Joined: Nov '18
Posts: 2
offline

I had the same problem on my new 5000T. I tried the suggestion of verifying my email on the ITV Hub on my laptop which didn't seem to make any difference (incidentally if you have that prompt and keep the verification email, you can click the 'Verify your email now' link more than once).
What worked for me was to repeatedly click the Retry option on the Retry/Enter Manually/Cancel message and on the third attempt the verification code appeared to put in on itv.com/hub/pair (as described on https://help.itv.com/hc/en-us/articles/360005101514-How-do-I-sign-in-on-my-TV-using-PIN-pairing-)

| Sat 17 Nov 2018 12:32:00 #22 |
A1944

special member
Joined: Dec '17
Posts: 986
offline

JimF - 1 minute ago »

What worked for me was to repeatedly click the Retry option on the Retry/Enter Manually/Cancel message and on the third attempt the verification code appeared to put in on itv.com/hub/pair (as described on https://help.itv.com/hc/en-us/articles/360005101514-How-do-I-sign-in-on-my-TV-using-PIN-pairing-)

Thanks Jim, when I have got 5 minutes I will give that a try.

Edit: Actually I had 5 minutes straight away, so tried Retry repeatedly, but no joy unfortunately. I gave up after about 50 attempts.

| Sat 17 Nov 2018 12:34:26 #23 |
A1944

special member
Joined: Dec '17
Posts: 986
offline

Finally, they have come up with a fix and sign in is now working.

The service status: https://help.itv.com/hc/en-us has messages about it and I have managed to pair up - at last.

| Tue 20 Nov 2018 22:59:33 #24 |
Simcom

member
Joined: Nov '15
Posts: 17
offline

I'm still unable to sign in to the ITV Hub, so this issue has not been resolved for everyone.

| Sat 24 Nov 2018 14:48:06 #25 |
A1944

special member
Joined: Dec '17
Posts: 986
offline

Simcom - 23 minutes ago »
I'm still unable to sign in to the ITV Hub, so this issue has not been resolved for everyone.

Are you not being provided with the number on your TV from the 5000T?

| Sat 24 Nov 2018 15:12:00 #26 |
Simcom

member
Joined: Nov '15
Posts: 17
offline

No, never get as far as the number, the problem is the same as it has always been.

After selecting 'Sign In' I get the screen:
'Whoops What's going on here? Retry, Manual Sign In, Cancel'
Selecting ‘Retry’ produces the same ‘Whoops’ screen.
Selecting ‘Manual Sign-in’ results in me entering my id and password but then the ‘Whoops’ screen appears again.

| Sat 24 Nov 2018 15:56:21 #27 |
SSThing

special member
Joined: Nov '15
Posts: 1,306
offline

Delete your cookies and try again.

| Sat 24 Nov 2018 18:00:46 #28 |
Simcom

member
Joined: Nov '15
Posts: 17
offline

The issue is signing into the ITV Hub from the Humax 5000T, nothing to do with cookies.

| Sat 24 Nov 2018 18:23:29 #29 |
A1944

special member
Joined: Dec '17
Posts: 986
offline

Simcom - 24 minutes ago »
The issue is signing into the ITV Hub from the Humax 5000T, nothing to do with cookies.

I agree it doesn't sound like it, but hey-ho try it and you might be surprised, but don't be too disappointed if you are proved correct.

| Sat 24 Nov 2018 18:49:06 #30 |