FVP 5000T ITV Hub Sign In Not Working

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FVP 5000T ITV Hub Sign In Not Working

(60 posts)

Simcom

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I don't think you quite understand.
When you select 'sign in' on the 5000T it should then give you the code on the TV screen to type on the website. I select 'sign in' and just get the 'Whoops' screen.
Clearing cookies on my laptop is pointless because I'm not even using the laptop because I haven't got a code to enter on the website.

| Sat 24 Nov 2018 18:40:24 #31 |
SSThing

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The cookies on your Humax.

| Sat 24 Nov 2018 20:49:08 #32 |
Simcom

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There are no cookies stored on the Humax 5000T box as far as I'm aware, but please tell me how to delete them if I'm missing something here.

| Sat 24 Nov 2018 23:57:04 #33 |
A1944

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If you press Freeview Play (The red F) then select "Players" there should a small "i" in the top right corner. Click on that to go to the page for clearing cookies.

| Sun 25 Nov 2018 8:16:36 #34 |
SSThing

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Home
Players/ok
Scroll up to "i" /ok
"+" /ok/ok

| Sun 25 Nov 2018 8:19:53 #35 |
Simcom

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Thanks for your input guys, at least I've learnt something new about cookies on the box.
Unfortunately, after deleting the cookies the problem still remains.

| Sun 25 Nov 2018 18:21:05 #36 |
A1944

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Hmm. If you haven't already, sounds like you had better email ITVHub to tell them that their reassurances on the System Status were premature.

| Sun 25 Nov 2018 21:21:35 #37 |
Simcom

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The only system status resolution messages I can see on https://help.itv.com/hc/en-us were related specifically to sign in and streaming issues with '#I'm A Celeb'

I have sent another email requesting an update to this problem to both uksupport@humax-digital.co.uk and itvhubhelp@itv.com

Please can anyone who still has the same issue send emails to both addresses, as the more complaints they receive the greater chance we have of a resolution.

| Mon 26 Nov 2018 11:49:29 #38 |
Simcom

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Reply from Humax below, no reply from ITV yet.

Currently as it stands we have no new information but have heard that it is being resolved for at least some people. We have been given no new information from ITV, for more up to date information you could try contacting ITV directly.

We are hopeful that ITV will have a resolution to the issue relatively soon.

Best Regards,

Humax Customer Support

| Tue 27 Nov 2018 11:09:46 #39 |
Simcom

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Reply from ITV below, not very helpful.

Thank you for contacting ITV Hub Support.
We have been conducting an investigation for this particular issue. Unfortunately we don't have any troubleshooting to resolve the issue.
Please see our service status page for updates regarding this issue: https://help.itv.com/hc/en-us
I appreciate you taking the time to read this email, I am sorry for inconvenience caused by this.
Regards,
ITV Viewer Support

| Thu 29 Nov 2018 16:04:23 #40 |