FVP 5000T ITV Hub Sign In Not Working « My Humax Forum

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FVP 5000T ITV Hub Sign In Not Working

(42 posts)
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    Simcom

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    Joined: Nov '15
    Posts: 15

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    Ok, out of desperation today I performed a Factory Default reset on the 5000T and hard wired it to the router via the Ethernet cable, but it still brings up the 'Whoops' screen when trying to login to the ITV Hub.
    That was the last straw, so the box has gone back to John Lewis who are going to send it back to Humax for a replacement.
    I'll report back when the new box arrives.

    Wed 5 Dec 2018 13:13:30 #41 |
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    Simcom

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    Joined: Nov '15
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    Another update:

    John Lewis contacted Humax and were told ITV Hub are still supposed to be working on a patch for this problem.
    However, as the issue has gone on for so long John Lewis have agreed to give a full refund.

    Excellent customer service from John Lewis as usual.

    Wed 5 Dec 2018 16:44:35 #42 |

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