john3650 - 9 minutes ago »
Surely any firmware update that we 'are not aware of' comes from Humax, not the satellite owner.
There is no software update. If you try and update the box with software having the same version details as the existing it ignores the update. If it did not every time a ota was broadcast every box would be continually updated over and over again.
Ozzy - 12 hours ago »
Some LCD TVs emit Infra Red from the bacl lights, these HDR 1000s and 1010s remotes seem very sensitive to this wheras the old 9300T wasn't due to being on a different IR frequency. Turn your TV off, see if remote control works on box, you can tell by the front display. It was what was wrong with mine, there is a thread somewhere explaining how to shield the box from it using paper with a small hole in it over the IR sensor.
When the LCD TV has been on for about 30 minutes, the interference seems to stop.
Only LCD TV's with ccfl back lighting emits Infra Red. I have a infra red remote extender that shows a red light when it detects infra red. After switching on my old Sony TV the lamp was lit for about 5 minutes after turning it on. It had no effect on remote controls though. LED back lit TV's don't emit ir. I suspect that LED tv owners have also been affected. If you get in this situation and cover up the ir receiver on the box front the manual controls should work if the interference is external.
Perhaps someone could try this out.
My theory is something in the epg data stream is affecting the remote control command software.
Can anyone affected also post which ir channel the remote is using 1-6 ?
No, it locks up on any channel, and when watching a recording.
Graham - your epg data stream idea sounds interesting. If programme data is compiled by the various broadcasters, then there is considerable scope for dodgy data to be input and then broadcast - if it slips through freesat’s error trapping routines.
Unless the same error was subsequently trapped by the box itself, a section of code in its firmware could be looping, waiting for something in the epg data stream which will never arrive…
Just a thought...
rogercarr - 56 seconds ago » something in the epg data stream which will never arrive…
Graham - your epg data stream idea sounds interesting. If programme data is compiled by the various broadcasters, then there is considerable scope for dodgy data to be input and then broadcast - if it slips through freesat’s error trapping routines.
Unless the same error was subsequently trapped by the box itself, a section of code in its firmware could be looping, waiting for
Just a thought...
But everyone would be affected. There must be other factors as well. So far mine has been OK. Barry can't replicate either despite running 3 boxes. My box runs most days from about 9am to 11pm so presumably has a high chance of being affected.
Lets rule out any interference with other devices that is not the cause of the problem.
Must be something to do with the channel broadcasting making it a freesat problem.
garyb - 6 minutes ago »
Lets rule out any interference with other devices that is not the cause of the problem.
Must be something to do with the channel broadcasting making it a freesat problem.
But then if that was the case would it not affect every owner with the same model box?
-gonzo- - 2 minutes ago »
garyb - 6 minutes ago »
Lets rule out any interference with other devices that is not the cause of the problem.
Must be something to do with the channel broadcasting making it a freesat problem.But then if that was the case would it not affect every owner with the same model box?
You could say the same about the missing On Demand and Showcase, after Freesat launched the new version. This turned out to be a Freesat server issue and a so far unexplained situation that appeared to affect newer boxes despite having same software.
The fact that owners without internet access have reported the problem, only really leaves ir as a possible external influence, this should be easy to eliminate.
It does seem clear that the box can somehow transmit ir data to the Humax remote, how else can the box apparently randomly switch the operating mode back to mode 1 on the remote control. When it happens my HDR1000S control works my Foxsat-hdr 
Graham - Assuming the epg data is held in a buffer, is this buffer repopulated in every box at the same time? If not, then dodgy data could arrive just at the “wrong” time, coinciding with another critical event causing the box to lock up. If this were the case, it wouldn’t happen to everyone at the same time.
Just another twopenny’th…
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