IPlayer problemIn the iPlayer app, select and 'click' on the gear wheel "Settings" item on the top bar. A menu page will appear.
Click on "Settings and Help". Another page appears.
Click on the bottom entry, "Help". Another page appears.
Click on the bottom entry, "System Information". You should then see the full app information as per my attachment above.
OK, many thanks.
The BBC are well aware of this issue judging by these comments in the Help section of the i-player website...
https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault
Hopefully the matter will be resolved quickly.
lawrencewp - 50 mins ago »
The BBC are well aware of this issue judging by these comments in the Help section of the i-player website...
https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault
Hopefully the matter will be resolved quickly.
Yes, that (much repeated!) linked page has been up for a couple of days, but with no updates.
antient - 3 hours ago »
I've attached a screen shot.
The key details for the iPlayer App are:
Bigscreen Version: 3.18.5
Build Identifier: Thu 01 Oct 2020 16:57:16 GMT+0000 (Coordinated Universal Time)
Framework Version: 11.1.5, Config Version: prebuilt-11.1.5
I see that this has now changed, but the only thing which has is the "Build Identifier" date/time to 2 Oct at around 0800. The versions have remained unchanged.
Also have the version dated 02 Oct 0800
Never tried looking at this bit of the menu before but just spotted the ability to switch to iPlayer Beta.
That doesn't work either, nor does trying it and reverting.
Bill
Interestingly, if you have selected the beta version of iPlayer and an update happens, you seem to end up on the next beta version immediately. None of the versions, standard or beta, which have been installed since 29th September actually work though.
Yes - I've tried resetting the box, deleting i-Player cache, selecting standard resolution, selecting beta version, trying a different Humax machine... nothing works. I can't believe the issue wasn't picked up in testing, Humax machines are fairly common. It's a shame that i-player doesn't allow users to revert to a previous software version to solve this sort of issue.
I’ve been having the same problem for a few days now. It will take me as far as being to select an episode of a series, then when I try to watch it says something like ‘there is a problem loading this’. Not at all happy.
I have exactly the same problem. It is very frustrating as most of my use of the Humax is for iPlayer. I presume that this is a common piece of code problem with the new BBC Sounds app which seems to have appeared simultaneously. I am glad that they have introduced this but wish they had tested it before launching. Does anyone know when this us likely to be solved?
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